Blacklist no longer working...

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rostedo
Posts: 7
Joined: Tue May 24, 2011 5:26 pm

Re: Blacklist no longer working...

Post by rostedo » Fri Aug 12, 2011 8:29 am

Bobby B wrote: If anyone else experiences the problem, just goto https://my.ooma.com/blacklist , and hit the "Save" button and your blacklist should start working again. We're also going to try and go back and fix the affected accounts.
Did this on Aug 11 and blacklisted numbers were still making it through the morning of Aug 12. Ooma support just responded with additional instructions to delete and re-add all the numbers on my personal BL to get them working again (quote: "All you need to do is to remove the blacklisted numbers in your blacklist and then add them one by one again"). Ouch! Hope this doesn't ever happen again.

2spirit
Posts: 153
Joined: Wed Dec 16, 2009 8:28 am
Location: Maryland

Re: Blacklist no longer working...

Post by 2spirit » Sun Aug 14, 2011 3:31 am

Following a two hour power outage last night and Ooma reboot, I noticed that my Personal Blacklist option was now disabled (unchecked) in Preferences . . . and all the numbers I had blacklisted were gone. Clicking the "Save" button, as suggested in a prior post, had no effect. Has anyone experiencing this had any luck getting their Personal Blacklist restored?

I also noticed that my "Call Forwarding on Network Outage" was unchecked and the forwarding number was missing. For some reason it seems that after a reboot my Profile is not reloading correctly. It is probably wise to recheck all preferences after a Telo reboot!
Telo w/ 2 Ooma Handsets
Annual Premier Subscriber

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Blacklist no longer working...

Post by thunderbird » Sun Aug 14, 2011 11:53 am

I checked my preferences and it's still unchanged from how I set the Blacklists and Call Forwarding.

2104030696
Posts: 3
Joined: Sun Aug 14, 2011 6:49 pm

Re: Blacklist no longer working...

Post by 2104030696 » Mon Aug 15, 2011 8:53 am

SAME HERE, BLACKLIST GONE, RESPONSE OPTION TO UNWANTED CALLS CHANGED, OOMA BACKUP CHOICE LOST. ALL ADVICE WELCOME.

User avatar
highq
Posts: 421
Joined: Fri Dec 25, 2009 10:11 am
Location: New York, NY

Re: Blacklist no longer working...

Post by highq » Mon Aug 15, 2011 9:25 am

Please don't SHOUT.
And consider calling Ooma customer service to change your login id here, instead of displaying your phone number to some wrongheaded people.

TraderJim
Posts: 16
Joined: Wed Aug 04, 2010 6:02 pm

Re: Blacklist no longer working...

Post by TraderJim » Tue Aug 23, 2011 8:03 am

I've had the Telo system for a couple years now, roughly, and I can tell you that the preferences for enabling the blacklist feature, and the checkbox for enabling the personal blacklist in particular, regularly become "unstuck" for no apparent reason. I have to go in an re-check the check box to re-enable the personal blacklist fairly often, and hit "Save". It then works again for anywhere from a day to several weeks before unchecking itself again.

I don't know why this continues to be a problem. I reported it more than a year ago.

GBTurner
Posts: 4
Joined: Thu Jun 17, 2010 11:07 am

Re: Blacklist no longer working...

Post by GBTurner » Thu Aug 25, 2011 12:54 pm

Have done everything and blacklist continue to come thru regardless if everything is saved or checked or what.

chumley
Posts: 2
Joined: Tue Jul 26, 2011 10:57 am

Re: Blacklist no longer working...

Post by chumley » Fri Sep 02, 2011 11:26 am

Same here. Blacklist unchecked, numbers lost, forwarded calls same. Is this due to ooma reboot?

WJBertrand
Posts: 123
Joined: Mon Aug 15, 2011 8:53 pm
Location: Ventura, CA

Re: Blacklist no longer working...

Post by WJBertrand » Fri Sep 02, 2011 12:46 pm

Just happened to me today, or at least I just noticed it today. I looked in preferences and sure enough, my personal blacklist was deselected! :x I didn't do it, I swear! I reselected it and hit save then navigated away and back to the page a couple of times and it seems to be remaining selected. It looked my my blacklist numbers were still there though.
WJBertrand
Ventura, CA

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