Problems using My Ooma? Ideas on how we can make it better? You’ve come to the right place.
#72632 by perrosky
Mon Jan 10, 2011 7:05 am
This morning when I went to make a call I have no tone in my phone when I checked my Ooma the lights where blinking like when you just plug it in so I thought it was updating so I left it alone for about 1 hour when I went to check again everything was off no lights at all, I have my Ooma connected to my UPS with the cable modem and router only everything else it's working fine. I unplugged and plug it into another outlet in the house and the same.

I already contacte Ooma support by email.

Any Ideas?
#72633 by hpepper
Mon Jan 10, 2011 7:10 am
Just curious... when it is plugged into power and network, is the network light out just adjacent to the network cable?

The next thing to try if even the little network light is out is to put a test meter on the adapter to see if that is working or not.
#72638 by thunderbird
Mon Jan 10, 2011 8:00 am
During the last few day simular problems have happend to a few other people. Their fix was to unpower their Ooma device for a period of time (One person reported two hours), than repower the Ooma device. But they rebooted their Modem first.

If this doesn't work, and/or you want faster responce from Ooma, Call:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
#72677 by perrosky
Mon Jan 10, 2011 4:25 pm
no lights anywhere I check the network status lights they off I restart everything and nothing I left the Ooma disconnected for half a day just connected back right now and nothing Ooma ask me to see if somebody turn the brightness off but that's not it since it's in my top shelve in my bedroom (I test that anyway).
#72680 by thunderbird
Mon Jan 10, 2011 4:56 pm
perrosky:

Is any lights coming on your Ooma device?

Sometimes the Ooma device seems to become "confused" and some little change in the Ooma setup page will wake it up again.

Try This:

1. Temporarily access your Ooma device’s “home port” by plugging in a patch (network) cable from the Ooma device’s home port to a computer’s network card port. Sometimes you have to restart your computer after installing the patch cable, so that a proper connection occurs.
2. Type http://setup.ooma.com in you browser address window and hit enter. The “Ooma Setup” window opens.
3. In the left hand Navigation window, select “Network”.
4. Under “Network Settings” go to network connection: select the down arrow with your mouse and select “Automatic” (if not already configured to Automatic).
5. Enter the following:
a. Under “Modem Port MAC Address”, select Use Built in:
b. Select the Update button.
6. Do a “cold boot” of the modem.
7. After the modem cold boot, do a “cold boot” of the Ooma device, or if the router is before the Ooma device, boot the router before the Ooma device.

If that doesn't work, and your Ooma device is less than a year old, you should call Ooma and ask for a replacement.

Try it and good luck.

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