Ooma Mobile call drops on receiving cellular call

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Ooma Mobile call drops on receiving cellular call

Post by eYeks » Fri Nov 05, 2010 12:14 pm

A call on the Ooma iPhone app was dropped unceremoniously when a cellular call came in. Is this normal behavior?

The interrupted call did not even register in the call log history - call had to be redialed from the contact.

Anyone else see this behavior?

Production: Ooma Hub -> KX-TG7745M + 5 handsets; Ooma Scout -> KX-TG9341T + 5 handsets
Beta: Ooma Telo + 2 handsets with Google Voice

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Re: Ooma Mobile call drops on receiving cellular call

Post by lbmofo » Fri Nov 05, 2010 2:03 pm

Incoming cell call must be ignored right away and bring ooma app back to the foreground quickly, otherwise, ooma call may drop.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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Re: Ooma Mobile call drops on receiving cellular call

Post by gail » Mon Nov 08, 2010 5:57 am

I am a new ooma Hub owner who intends to use ooma in conjunction with an iPhone (that is the plan). However, after buying my ooma Hub I noticed that at least one major competitor for ooma Mobile sells a system which does not drop it's call when a cellular call arrives on the iPhone. It seems to me that this is what I would want to happen and that any other behavior would be unworkable.

I will wait and see whether ooma Mobile adds this capability soon (to put a call on hold when a cellular call comes in), otherwise I will need to go with the competition...which I prefer not to have to do. And let me also say that if I cannot use ooma Mobile, I will not need Premier.

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