What low bid outsourced support is like

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bnt417
Posts: 5
Joined: Sun Oct 10, 2010 3:48 pm

What low bid outsourced support is like

Post by bnt417 » Mon Oct 11, 2010 7:36 pm

If Ooma's support matched the innovativeness of their product, they would have a winner!

My experiences with their outsourced "support" makes me wonder how such smart people can make such dumb decisions.

Perhaps, all of the top execs should take a bit of time and make a few calls to their support staff and they would see what I mean!

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: What low bid outsourced support is like

Post by southsound » Mon Oct 11, 2010 9:07 pm

You have such a positive attitude! I'll bet everyone who knows you says, "That bnt417 - I love being around them. Nothing but positive vibes. I think I'll name my lovechild bnt417 as a sign of my everlasting gratitude!

ps: If you are having problems, we'd love to help. If you just want a forum to complain, then you have already succeeded!
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
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