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#46422 by NB2A
Wed Feb 10, 2010 8:52 pm
After seeing what Ooma has done or should I say not done to entice Hub users and original customers I dont want premier service now.I am up in a few days. They screwed Hub users from being able to get Google voice capability.I also have nothing good to say about customer service. I got quicker service in here than will all the calls I made to CS about inability to call a certain number.It took over 2 months to have that issue corrected.

If there core attitude does not improve you can figure what will happen for yourself.

Good luck
#55107 by mikercycler
Sun May 09, 2010 6:11 pm
jmassimilla wrote:I like having the instant second line as well as a second number for my business. My favorite premier feature is the blacklist. IMHO, that in itself is worth the price of premier.

I asked about Premier in another thread, but since this one seems more to the point....
I got a few answers from my questions by reading since I posted in the other thread, but I still have some questions.

First, what is 'Lifetime Premier'? Something that is no longer available? Or does it just mean you've always had it?

As for instant second line, doesn't even the basic service have that? From what I can tell, it seems just like call waiting, and you should just be able to press flash on your phone or on the base unit. I understand you can't fully utilize it unless you have a scout unit, right? For someone to be able to make a call while you are on a base handset line, then don't you have to be on a phone off of the scout unit? How does premier fit into that scenario?

I have a core unit, and my account shows I am Ooma Core base plan, with the Premier Trial still lasting another 179 days.

Thanks,
Michael
#55108 by mikercycler
Sun May 09, 2010 6:38 pm
It occurred to me that it would be useful to have a feature on My Ooma that would allow you to set your Premier Trial Period to Basic features temporarily so you can see exactly what you would or would not have once the trial period was over.

I'm not sure if that is asking too much, but all the same, that would be a nice way to know exactly how you would stand.
#55110 by sfhub
Sun May 09, 2010 7:08 pm
mikercycler wrote:First, what is 'Lifetime Premier'? Something that is no longer available? Or does it just mean you've always had it?

As for instant second line, doesn't even the basic service have that? From what I can tell, it seems just like call waiting, and you should just be able to press flash on your phone or on the base unit.

Lifetime Premier is just what it sounds like. You pay one-time fee for Premier instead of monthly. It is no longer available. I believe it stopped being offered at or around 12/31/2009.

Instant second line is a Premier feature, not basic. You get call-waiting with Ooma Core and Ooma Basic, but not instant second line, which is for outgoing calls.
#55111 by mikercycler
Sun May 09, 2010 7:13 pm
amoney wrote:Although customer support via phone is not stellar, I chose premier just for that reason as obviously email support is a black hole. You can purchase phone support seperately I forget if its 30 or 60 bucks for the year.

The other thing that may be of interest is caller ID with name. Basic is only number, so yes you can see who, but if its a unknown number, you might as well have no caller ID.

I also got a free PORT with my premier purchase so as you can see it all added up favorably for me.

10 bucks a month for premier, no sweat.


When you bought the premier for a year to get your free porting, did it give you premier for a year after your trial ends? In my case, the trial period ends in 180 days. If the purchase of Premier now nullifies the trial period, then I guess I waste the nearly six months of free trial, and ultimately, the Premier costs me a lot more (net). I've also seen where if you pay for porting, and later decide to go with the Premier, that you MIGHT be able to get the Premier year subscription for the difference ($80).
#55113 by sfhub
Sun May 09, 2010 7:13 pm
mikercycler wrote:It occurred to me that it would be useful to have a feature on My Ooma that would allow you to set your Premier Trial Period to Basic features temporarily so you can see exactly what you would or would not have once the trial period was over.

I'm not sure if that is asking too much, but all the same, that would be a nice way to know exactly how you would stand.

Add your comments to the feature request :)
viewtopic.php?f=7&t=6152&p=43745#p43745
#55115 by mikercycler
Sun May 09, 2010 7:36 pm
[quote="sfhub]
Instant second line is a Premier feature, not basic. You get call-waiting with Ooma Core and Ooma Basic, but not instant second line, which is for outgoing calls.[/quote]
Hmm. I think on my current cox line, I can press the flash button while talking to someone else, and then initiate a conference call. I assumed with the buttons on the base unit, you could put line one on hold and do the same thing on line two. I guess the buttons are useless with basic then?
Thanks.
#55117 by sfhub
Sun May 09, 2010 8:10 pm
I don't know why Ooma doesn't include 3-way with the basic service but they don't.

Instant second line though is slightly different than you describe. Two people in your house can carry on a simultaneous conversation with different parties using Instant 2nd Line (you can also conference them together). With 3-way, a feature available on other phone systems, you can conference 2 people in, but anybody in your house that picks up the phone is listening to the same conversation.
#55119 by skellener
Sun May 09, 2010 8:19 pm
Never thought I'd want Premier. Gotta say, I really like the black list and having the voicemail emailed to me. Sure I wish it was cheaper, but I have been very happy with the service. :D
#55149 by burnside
Mon May 10, 2010 8:29 am
So far customer support has been fine for me. I've sent 3 emails and all of them have been answered within 1-3 hours. I have also called in twice and had my questions answered each time.

I have Premiere, mainly for the second line which I need since I take many work related calls from home and at the same time, my wife needs to make her calls throughout the day.

Not being charged for support calls are nice too. Haven't had to use the blacklist feature yet, but I know one day that will come in handy. When the bluetooth dongle comes out Premiere accounts will receive it for free. I will finally get to use my bluetooth headset on my calls! I also got a free telo handset when signing up for a year of premiere.

Once in a while Internet will go out in my area, so having calls forwarded to my cell phone in those emergencies is nice. Getting the voicemails over email is great too.

As you can see, Premiere has it's benefits and some more that I did not mention. Another big thing for me is that I want ooma to succeed. Giving them $10 a month is no problem to help them out. I hope that price will stay as is though. For $10 I think Premiere is justified.

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