Something on your mind? Want to give us feedback on something in particular or everything in general? Tell us how we are doing!
- Posts: 42
- Joined: Tue Dec 30, 2008 8:31 am
- Location: Gig Harbor, WA
With all the bad press Ooma customer support is getting on this forum, I thought I should throw in my 2¢ worth about the good support I've received from Erika. I've seen her name mentioned a couple of different places in this forum and everyone universally thinks she's doing a terrific job - a beacon in the night.
This is not to say that customer support doesn't need improvement - on the contrary, they need to work a lot harder, judging by the comments herein, but when one person stands above the crowd, well, along with the bashing we're given 'em, I just think we should give credit where credit's due.
Si vis Pacem, Para bellum
- Posts: 31
- Joined: Fri Dec 19, 2008 3:35 pm
I agree, Ericka is a beacon of light in the company....Outstanding... She needs to teach others in the company how to provide outstanding customer service. ( After hours- we need her during the day)....lol