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#1868 by kagy
Fri Jan 09, 2009 6:17 pm
With all the bad press Ooma customer support is getting on this forum, I thought I should throw in my 2¢ worth about the good support I've received from Erika. I've seen her name mentioned a couple of different places in this forum and everyone universally thinks she's doing a terrific job - a beacon in the night.

This is not to say that customer support doesn't need improvement - on the contrary, they need to work a lot harder, judging by the comments herein, but when one person stands above the crowd, well, along with the bashing we're given 'em, I just think we should give credit where credit's due.
#1871 by pantut
Sat Jan 10, 2009 2:07 am
I agree, Ericka is a beacon of light in the company....Outstanding... She needs to teach others in the company how to provide outstanding customer service. ( After hours- we need her during the day)

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