functional call recording

Something on your mind? Want to give us feedback on something in particular or everything in general? Tell us how we are doing!
jm9496
Posts: 97
Joined: Mon Jul 20, 2009 5:45 pm

functional call recording

Post by jm9496 » Sun Sep 13, 2009 6:27 pm

I now record almost all of my calls to cable/cell phone/enc. customer service. These people try to get away with a lot, and my call records nicely organized in Google voice are awesome to have to forcefully resolve problems.

When recording calls with Google voice, I have to use a "call widget" to initialize the call (otherwise I don't get to use "press 4 to record the call." It would be nice to do this with ooma directly and have the recorded call get dropped into a recorded calls folder in the lounge.

SO: feature request...
A way to record a call either (1) on demand; or (2) before dialing.
(1) would be a key sequence or a button on the hub that would initialize recording
(2) would be a star sequence prior to dialing that would initialize recording.

(a) an option to turn on a "call recording on" message (like google voice) in 2-party consent states.
(b) put call into a recorded calls folder in the lounge

----
please no legal discussion of call recording here. This topic always turns into one of these discussions. Google it. read the summary of the laws. know if you need one or two (all) party consent in your state.

christopher9123
Posts: 1
Joined: Tue Sep 15, 2009 1:17 pm

Re: functional call recording

Post by christopher9123 » Tue Sep 15, 2009 1:21 pm

I completely agree! This would be a GREAT an useful feature! I also don't want to get into a legal discussion about it here. This would be another feature that give more power to the people! This is kind of a stated vision of OOMA. It would be great to add this feature with a way to search for a previously recorded message.

Chris

pearl298
Posts: 2
Joined: Fri Oct 14, 2011 4:52 pm

Re: functional call recording

Post by pearl298 » Fri Oct 21, 2011 8:44 pm

I agree. This is especially useful for homeowners who are "negotiating" with banks to keep their homes. HINT: THEY LIE!

It is the only reason that I still use Skype!

VegasGuy
Posts: 78
Joined: Mon Jun 02, 2014 5:25 pm

Re: functional call recording

Post by VegasGuy » Thu Aug 14, 2014 1:43 pm

I'd like to revive this old thread and request this feature too. I also want to request this thread not turn into a debate about the legalities of recording calls. IMO, if that's your concern then follow your state and federal laws and let others make their own decisions. We're adults. As for me, if someone is lying to me or if I'm being abused as a customer I want a record of it.

A star code that is easy to remember, like *72 (*RC), would be a great feature. After the call was terminated an mp3 file would be automatically emailed to you.
Premier Subscriber
Cox Cable > Cisco Modem (60dn/10up) > Router > Switch > Telo v98015 w/Static IP
1 Private Line via Linx

oomamaniacal
Posts: 1406
Joined: Wed Jun 04, 2014 12:58 am

Re: functional call recording

Post by oomamaniacal » Thu Aug 14, 2014 2:15 pm

VegasGuy wrote:I'd like to revive this old thread and request this feature too. I also want to request this thread not turn into a debate about the legalities of recording calls. IMO, if that's your concern then follow your state and federal laws and let others make their own decisions. We're adults. As for me, if someone is lying to me or if I'm being abused as a customer I want a record of it.

A star code that is easy to remember, like *72 (*RC), would be a great feature. After the call was terminated an mp3 file would be automatically emailed to you.
I totally agree. If the Comcast takeover of Time Warner goes through, and Comcast jacks up my TWC Everyday Low Rate internet, I want to be able to record my cancellation call. :D
Premier Subscriber
Telo One with Four Linx devices
Google Voice Extensions

VegasGuy
Posts: 78
Joined: Mon Jun 02, 2014 5:25 pm

Re: functional call recording

Post by VegasGuy » Fri Aug 15, 2014 5:28 am

oomamaniacal wrote:I totally agree. If the Comcast takeover of Time Warner goes through, and Comcast jacks up my TWC Everyday Low Rate internet, I want to be able to record my cancellation call. :D
I heard the recording of the customer trying to cancel his Comcast service, too. It was abusive.

Time and time again people get abused by the companies they do business with and by government bureaucracies. What is a futile struggle of the little guy against an intractable behemoth often gets miraculously solved once the recording is made public by the news media. That's why I would like to see this feature.
Premier Subscriber
Cox Cable > Cisco Modem (60dn/10up) > Router > Switch > Telo v98015 w/Static IP
1 Private Line via Linx

suncoaster
Posts: 25
Joined: Sun Jul 27, 2014 7:12 am
Location: Tampa Bay, USA
Contact:

Re: functional call recording

Post by suncoaster » Fri Aug 15, 2014 6:51 am

I agree, It's a very desired feature.
Ooma Premier
Telo Ver.2
Google Voice Extensions

Leyte
Posts: 11
Joined: Wed Feb 08, 2012 5:06 am

Re: functional call recording

Post by Leyte » Fri Sep 12, 2014 9:15 am

I agree, we need recording capability. Why can't the USB port be made available to those that wish to record to their PC?

VegasGuy
Posts: 78
Joined: Mon Jun 02, 2014 5:25 pm

Re: functional call recording

Post by VegasGuy » Fri Sep 12, 2014 7:33 pm

Leyte wrote:I agree, we need recording capability. Why can't the USB port be made available to those that wish to record to their PC?
Or to a USB thumb drive. A person could record months of conversations to a 16-32 gb drive.
Premier Subscriber
Cox Cable > Cisco Modem (60dn/10up) > Router > Switch > Telo v98015 w/Static IP
1 Private Line via Linx

JonInNY
Posts: 120
Joined: Fri May 30, 2014 6:46 pm

Re: functional call recording

Post by JonInNY » Sat Sep 13, 2014 11:07 am

Temporarily, you can also get a small digital voice recorder, and use a speakerphone to record the call. Simple!

Post Reply