The tech agreed that the process made you feel like your number was going to be ported. He sent my complaint onto a tier II tech but I have yet to hear from them.
How hard would it be to set the porting process up inside the setup process when asked if you want to port your number. Hello, I thought all the founders of this system are from well established companies like apple and google. Or how about when you ask me if I want to port the number you give me a link to port the number and then send me to the correct section.
The only reason I still have ooma is becasue my wife thought we should give it another shot. So I called to day to follow up on both the porting request i submitted and to find out why someone has not called me back from tier II tech support. The reason for not getting a call back is because, this is classic which I asked if I could get it writing, that part of the dept does not have phones. How cool is that answer, a telecommunication company that does not have phones. I can understand not wanting to give the numbers out for anything pass the initial techs but come on NO Phones.
I asked for a corporate number so I will give it a try but if someone from ooma is reading these post I hope this company gets it act together otherwise you become just another company that will stay at being marginally good but never move onto becoming great.
porting your number means transferring it from your old company to ooma so that you keep your current phone number.
due to many variables, porting usually takes several weeks to accomplish. this is because there are a minimum of 3 and sometimes 4 separate companies that are involved in this process
the delays may not be due to ooma or their CLECs but rather to the CLEC losing the number
As for the time it may take to port the number. How come cell companies can port a number in a very short time and comcast did it in like a week from Quest when I jumped on with their VOIP? This 3-4 week deal sounds like it is really slow.
My biggest beef is with the porting question in the setup, again I say it should automatically take me to the page that requests me to complete the porting process.
You mis-read the instructions - Integrating your number with ooma is not the same as porting it to a different telco....when following the setup process it asks if you want to port your number...
porting costs extra (unless you sign up for premier services)
Federal law required wireless companies to process ports within 48 hrs. POTS was added afterwards and is not subject to the same rules