Multi-ring not working as of 8-11-09

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paulwi
Posts: 3
Joined: Fri Sep 04, 2009 10:10 am

Multi-ring not working as of 8-11-09

Post by paulwi » Fri Sep 04, 2009 10:22 am

It has now been nearly 1 month since multi-ring has worked. I have just completed a 4th call to tech support who has told me nothing of substance to fix the problem. Each of the techs claim that "someone" is working on the problem. As yet, nothing has been done. Does anyone else have this issue? (yes, I have tried every possible re-boot, re-save, re-configure of the system to no avail).

murphy
Posts: 7240
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Multi-ring not working as of 8-11-09

Post by murphy » Fri Sep 04, 2009 10:49 am

Are you a Premier subscriber? Muli-ring is a Premier feature. If your 60 day trial of Premier has expired, that would explain your problem.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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focuspuller
Posts: 166
Joined: Fri Sep 04, 2009 2:45 pm
Location: Third Planet From The Sun

Re: Multi-ring not working as of 8-11-09

Post by focuspuller » Fri Sep 04, 2009 2:50 pm

Just registered my OOMA Device and signed up for a Premier subscription.

Call MULTI RING DOES NOT WORK!!!


Will give it over the holiday weekend before calling support.

Do not like the press "one" to accept call.

Hard to do with bluetooth and my car system since I do not have the phone out of my pocket and the hands free answers automatically.

just4fn
Posts: 679
Joined: Fri Mar 06, 2009 9:46 pm
Location: The State of Washington

Re: Multi-ring not working as of 8-11-09

Post by just4fn » Thu Sep 10, 2009 8:45 pm

I'm confused. If you are getting the press one to accept a call, then it is working. That is normal for that announcement.
Ooma Telo, Hub.
1958 was a very good year!
No cell phone , no land line- just Ooma
all my eggs in one Ooma basket
I lied- my wife has a cell, but not me!! I like my privacy and not being attached to a phone.

davidmstudio
Posts: 2
Joined: Fri Sep 11, 2009 9:07 am

Re: Multi-ring not working as of 8-11-09

Post by davidmstudio » Fri Sep 11, 2009 9:14 am

The multi-ring works, but not the call forwarding. Also the option to eliminate the ooma connection chime won't disable.

Its a real chaotic mess using the ooma...I'm sad about buying an ooma. I was better off with the regular phone lines. At least the customer/tech service was better.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Multi-ring not working as of 8-11-09

Post by WayneDsr » Fri Sep 11, 2009 9:49 am

Muti-ring works, but not call forwarding?
Call forwarding rings your forwarding phone and also asks for a "1", but does not ring your ooma hub.

Are you getting any ring to your forwarded phone?

Connection chime. This is the sound you get when someone answers your call, NOT the ooma dial tone. The ooma dial tone cannot be turned off.
The connection chime can be turned off in the lounge. If you disabled it and it still sounds, go into the lounge and check to see if it saved and is actually disabled.
If it is disabled change it to one of the tones. Save. Move out of that screen, then go back. Change the tone back to disable. Move out of the screen. Go back and make sure the tone is disabled. Wait for about 5 minutes and try your phone.

ooma gives you FREE incoming calls FREE long distance, FREE local calling, Free basic voicemail, FREE call waiting and FREE caller id. (after equipment purchase)
This is not enough to make your life less chaotic?
Regular telco's will charge quite a bit more, I was paying $80 a month for all ooma gives for free and the Customer Service was not that much better. IMO.

Wayne

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