Blocked Caller ID

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sappiah
Posts: 1
Joined: Sat Jul 25, 2009 7:39 am

Blocked Caller ID

Post by sappiah » Sat Jul 25, 2009 7:54 am

When I make a call to some friends, I receive the Call ID error "that the number i am trying to reach does not accept calls with their id blocked". I already checked the preference tab and the option is turned off. Anyone has similar issues?

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bw1
Posts: 1781
Joined: Wed Mar 18, 2009 9:06 am
Location: MI

Re: Blocked Caller ID

Post by bw1 » Sat Jul 25, 2009 3:09 pm

Under the Preference tab, Privacy selection, make sure the radio button selection:
Block display of your phone number on outbound calls?
is "no".

Even if it is set correctly, you could try setting it to yes and save and then setting it back to no and save again and then try the call again.

If that still fails, then try resetting your Ooma hub by unplugging it, wait 30 seconds and then while holding down the blue ooma tab plugging it back in. Then try the call again.

If that still fails, call support.

Cliffy44
Posts: 5
Joined: Thu Jul 30, 2009 8:40 pm
Location: Native New Yorker in Philadelphia
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Re: Blocked Caller ID

Post by Cliffy44 » Thu Jul 30, 2009 9:02 pm

Sappiah,

That is because the person that you're calling has opted to enable his (or her) anonymous call rejection. It doesn't matter what options you've elected. If the person that you're calling doesn't want to speak with people that block their calls, and your number is blocked, your calls will go to the recording stating that the person receiving the call does not accept blocked calls.

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