ooma mobile

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detucker
Posts: 1
Joined: Wed Apr 10, 2013 9:16 am

ooma mobile

Post by detucker » Wed Apr 10, 2013 9:25 am

After several days (actually, several months) I found out that ooma mobile does not work on outbound calls from ooma app to AT&T mobile devices as a result of the firewall and security issues. The support on level 2 tech told me to change my settings on the Wi-Fi router to open an SIP port. Seriously? Where I use the App is when I am not at my home office. $4.99 for several months, a complete waste of time. Very unhappy with the lack of transparency on this from ooma. I would expect that the app would enable my calling from my iPhone to any device, ooma, landline, mobile, and over any network, 3G, 4G and Wi-Fi.

I want to cancel my subscription, and request a refund for the service as it has never worked correctly.

Otherwise, I've been a satisfied customer for more that 5 years on with the classic ooma device and service.

Aubuchon
Posts: 34
Joined: Fri Nov 05, 2010 10:02 am
Location: Phoenix

Re: ooma mobile

Post by Aubuchon » Wed Apr 10, 2013 9:37 am

I feel the same way about the fax service. At first it worked perfectly when I bought it. Then when they did a firmware uupgrade to HD or TrueVoice then it stopped working. Now faxing is offered as an "As Is' feature kind of like something you'd see at a thrift store.(use at your own risk kind of thing). I would like my money back for the full puchase price.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: ooma mobile

Post by lbmofo » Wed Apr 10, 2013 11:41 am

detucker wrote:I found out that ooma mobile does not work on outbound calls from ooma app to AT&T mobile devices as a result of the firewall and security issues.
Could you describe your issue?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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