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#105370 by ohhma
Thu Jan 17, 2013 6:18 pm
Ooma wrote: “Ooma offers international calling at everyday low rates using a prepaid account.” “International Bundles: Subscribe and save 80% on our already low international calling rates.” As far as “already low” It is totally wrong. We found per minute rate for Asian countries are 10 times more than others. For example normal calling rates on most VOIP providers for country code 91 is 1 cent/min to 3 cent/minute but here it is $ 0.085 which is 8.5 cent/minute! That is 3 to 8 times more than average per minute.
Ooma International Bundle only gives total of 1000 minutes. Here is copy paste from Ooma, “1000 minutes to 61 countries for less than a penny per minute. Only $9.99 per month.” And here is copy paste from another VOIP provider, N...talk 60 countries PLAN: “If you subscribe to a calling plan which included unlimited calling of any type, unless otherwise specified by your specific plan in marketing materials associated therewith, 3,000 aggregate minutes per month AND this is less per month fixed charges + PLAN is ONLY for $10/month but total 3000 minutes just 2000 more minutes as compared to our's here! :)
So are many other providers. Of course we like Ooma but let us be little bit competitive with per minute rates and International PLANS. Thanks for reading and hoping Ooma will attract more customers in future with small changes like this.
#105373 by lbmofo
Thu Jan 17, 2013 9:03 pm
ohhma wrote:Ooma wrote: “Ooma offers international calling at everyday low rates using a prepaid account.” “International Bundles: Subscribe and save 80% on our already low international calling rates.” As far as “already low” It is totally wrong. We found per minute rate for Asian countries are 10 times more than others. For example normal calling rates on most VOIP providers for country code 91 is 1 cent/min to 3 cent/minute but here it is $ 0.085 which is 8.5 cent/minute! That is 3 to 8 times more than average per minute.

I contend that there is nothing wrong with the "already low" international calling rates blurb that Ooma puts out there. Ooma says that their international calling rates are very low and very competitive (costs pennies per minute). No where do they say that they are the lowest for every possible country out there. Compared to Comcast Voice international rates of 28 cents and 30 cents per minute to India, customers converting over to Ooma's excellent voice quality and direct dialed rates less than 10 cents a minute to India would represent a tremendous savings (no monthly phone bill + 2/3 savings for occassional international calls to India). Of course, as with any other company, I am sure Ooma does periodic reviews of thier international per minute rates to keep their rates competitive. I don't necessarily agree that they need to be the cheapest; they just need to strike an appropriate balance between value and quality.

ohhma wrote:Ooma International Bundle only gives total of 1000 minutes. Here is copy paste from Ooma, “minutes to 61 countries for less than a penny per minute. Only $9.99 per month.” And here is copy paste from another VOIP provider, N...talk 60 countries PLAN: “If you subscribe to a calling plan which included unlimited calling of any type, unless otherwise specified by your specific plan in marketing materials associated therewith, 3,000 aggregate minutes per month AND this is less per month fixed charges + PLAN is ONLY for $10/month but total 3000 minutes just 2000 more minutes as compared to our's here! :)
So are many other providers. Of course we like Ooma but let us be little bit competitive with per minute rates and International PLANS. Thanks for reading and hoping Ooma will attract more customers in future with small changes like this.

Comparing to this "N....talk" company :) on the surface, it looks like Ooma is short changing you 2000 minutes but I wonder....have you actually gone over 1000 minutes per month? Consistently? It is very tough to go over 1000 minutes of international calls per month for residentail use. If you do this consistently, let's say 2000 to 3000 minutes of calls to India every month, I'd like to know how fast these guys would kick you out to the curb. Going back to Ooma providing a great balance of value and quality...there is a reason the package is at 1000 minutes (of course, probably goes through periodic re-evaluations). It doesn't mean a darn thing when the other guys just say "3000" when they cancel your account if you go anywhere near that. I don't know if they do or they don't but if one wants to spend only $10 a month and wants the package to be 3000 min and actually consistently call India for 3000 minutes every month, Ooma probably don't want them as subscriber anyway.
#105391 by ohhma
Fri Jan 18, 2013 9:11 am
It was just a suggestion guys! And YES people call overseas all countries not India alone around total of an hour per day if not at a time! And some companies count all outgoing; incoming call’s minutes and Ooma may not count local calls with the bundle, which is a good thing. But the total including local outgoing+ incoming calls can easily cross an hour a day! We did not know that Ooma's staff or some members would react so much here rather than admitting higher calling rates! It was just a suggestion guys and that’s why this forum is here to listen to customers not to get upset or anything! All new comers regardless where they came from; who do miss their loved ones behind, actually talk more than an hour at a time with friends and families but that may or may not be on daily basis. We are comparing over 60 countries not just one country’s calling rates. And not necessarily; we are the ones who call India. If Ooma cannot afford it or get upset here let us close all forums. And we all know the world is open and no one is bound to stay with one provider. As per fresh search calling card for $1 gives you over 120 minutes and all you need is local dial tone. Let us see how fast the following links are deleted:-
http://www.axvoice.com/ FREE modem [not $220 modem alone] then 60 countries FREE unlimited calling total yearly payment starting $99+ taxes with international plan it says $199 +taxes then no monthly fees for a year.
http://www.nettalk.com/en/callplans
http://carteinter.com/cartes/en-carte-O ... Carte.aspx up to 140 minutes Asia
https://www.dial91.com/ India rate is1.4 cent/minute
https://www.telcan.com/index.aspx rate is ONE cent/minute
http://backsla.sh/betamax
#105393 by thunderbird
Fri Jan 18, 2013 9:39 am
We use the 500 minute Ooma International plan for $4.99 per month.

That's slightly less then 1 cent per minute.

Sometimes we go over 500 minutes, but not very often.

We've found that it isn't worth "messing around” with some lower cost International calling provider, or International calling prepaid card, when we use the less then 1 cent per minute rate.

Before, it always seemed like we'd run out of International calling prepaid cards, just at the wrong time. It costs gas money and time, to just go out to purchase these cards.

All in all, most people, if they understand how the Ooma International calling plans work, are very satisfied with the International calling service that Ooma provides.
#105395 by ohhma
Fri Jan 18, 2013 11:08 am
Thanks Thunderbird
You are very correct here and for any one who uses reasonable minutes and not anxious to talk too much, this plan is v. good by Ooma
#105404 by lbmofo
Fri Jan 18, 2013 4:50 pm
ohhma, like a forum should be, people express their opinions and discuss topics here. For the most part, no one gets upset unless you perceived everyone that disagrees as "upset."

You mention numerous sites with products that may meet people's international calling needs in other ways. However, calling cards that expire in 6 months, charge a fee to recharge $, having to dial extra numbers (not direct dial) may not be the answer for all.

As for VoIP competitors, Ooma subscribers know what their choices are just by searching the internet. Ooma is compelling because Ooma provides excellent service, awesome voice quality at a great price (basic service is free if not for taxes and regulatory recovery fees); what's not to like? For these Ooma customers, they feel comfy knowing calling overseas once in a while with Ooma would be very cheap and won't get ripped off. If they are heavy overseas callers, Ooma has awesome international calling plans that meet their needs. Ooma is more than meeting the needs of its customers is what I am thinking.

Similar topic came up before for your reading pleasure: /viewtopic.php?t=9611

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