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#103624 by PKR
Wed Nov 28, 2012 2:15 pm
On several occasions during the past couple of weeks I've noticed that my internet speed drops ... pages load very slowly, for example. I'm concerned that with the Ooma positioned first after the cable modem it might interfere with distribution throughout the balance of my network. And by the way, I've restarted the Ooma on 3 of these occasions and found that page loads are soon back to their usual speed.
Ooma seems to be working just fine otherwise ...
#103626 by thunderbird
Wed Nov 28, 2012 2:29 pm
PKR wrote:On several occasions during the past couple of weeks I've noticed that my internet speed drops ... pages load very slowly, for example. I'm concerned that with the Ooma positioned first after the cable modem it might interfere with distribution throughout the balance of my network. And by the way, I've restarted the Ooma on 3 of these occasions and found that page loads are soon back to their usual speed.
Ooma seems to be working just fine otherwise ...

To help stabilize your Ooma Internet connection turn off MAC address Spoofing, which can cause dropped calls, garbled voice, and other problems, by doing the following:
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem and the Ooma Device. Repower the Modem. When the Modem is done booting repower your Ooma device.

If your connection is Modem-Router-Ooma or Modem/router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem (or Modem/Router), your Router (skip to Ooma Device if have Modem/Router) and Ooma Device. Repower the Modem (or Modem/Router). When the Modem is done booting repower your Router (skip to Ooma Device if have Modem/Router). When the Router is done booting, repower your Ooma device.


If you still have problems, connect Modem-Router-Ooma. Using this connection, nothing is connected to the Ooma Home port, except a computer to access Ooma setup.

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