wierd intercept

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sixbynine
Posts: 2
Joined: Fri Jul 20, 2012 3:10 pm

wierd intercept

Post by sixbynine » Fri Jul 20, 2012 3:16 pm

I live in minneapolis MN My Ooma area code is 612 but 651 is in the local dialing area. For years I have had no problems calling 651 but as of today (20 July 2012) if I call 651 I get an intercept which says"Your call cannot be completed as dialed please hang up and dial again or press 611 for customer service" if I press 611 the call goes through. What is the fix.

murphy
Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: wierd intercept

Post by murphy » Fri Jul 20, 2012 3:24 pm

sixbynine wrote:I live in minneapolis MN My Ooma area code is 612 but 651 is in the local dialing area. For years I have had no problems calling 651 but as of today (20 July 2012) if I call 651 I get an intercept which says"Your call cannot be completed as dialed please hang up and dial again or press 611 for customer service" if I press 611 the call goes through. What is the fix.
Insufficient information to determine what your problem is.

My guess is:
If you are in an area with overlaid area codes you must use 10 digit dialing.
To use 10 digit dialing you must enable 10 digit dialing in your my.ooma account.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

sixbynine
Posts: 2
Joined: Fri Jul 20, 2012 3:10 pm

Re: wierd intercept

Post by sixbynine » Fri Jul 20, 2012 4:11 pm

I should have mentioned, I do use 10 digit dialing.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: wierd intercept

Post by thunderbird » Fri Jul 20, 2012 4:20 pm

sixbynine wrote:I live in minneapolis MN My Ooma area code is 612 but 651 is in the local dialing area. For years I have had no problems calling 651 but as of today (20 July 2012) if I call 651 I get an intercept which says"Your call cannot be completed as dialed please hang up and dial again or press 611 for customer service" if I press 611 the call goes through. What is the fix.
Try dialing 1-612-651-xxxx.

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