PREMIER REDUCED TO $60.00 Per Year

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focuspuller
Posts: 166
Joined: Fri Sep 04, 2009 2:45 pm
Location: Third Planet From The Sun

PREMIER REDUCED TO $60.00 Per Year

Post by focuspuller » Thu Jul 12, 2012 9:55 am

I just called support for a technical issue.

The rep offered PREMIER at $60.00 per year instead of the $9.99 monthly I was paying.

He said it can only be done if you call support and not offered in your "MyOoma" online account.
One if by Land
Two if by Sea
Three if by Limo

oostburg
Posts: 33
Joined: Mon Oct 24, 2011 11:49 am

Re: PREMIER REDUCED TO $60.00 Per Year

Post by oostburg » Thu Jul 12, 2012 10:58 am

I just called and tried to get this deal. After 5 minutes of discussion, and the rep asking others, no deal. He said it is only for new subscribers who paid for porting. Any other suggestions?

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focuspuller
Posts: 166
Joined: Fri Sep 04, 2009 2:45 pm
Location: Third Planet From The Sun

Re: PREMIER REDUCED TO $60.00 Per Year

Post by focuspuller » Thu Jul 12, 2012 11:31 am

Below is my billing info....as you can see it was changed today to yearly at $60.00. And it will start after my month I just paid for. Base service tier: Ooma Core (U.S.)
Subscription status: Active, renews on Jul 12, 2013

Date Items Total
2012-07-12 Ooma Premier Annual View Details $60.00
2012-07-05 Ooma Premier Monthly View Details $9.99
2012-06-05 Ooma Premier Monthly View Details $9.99
2012-05-05 Ooma Premier Monthly View Details $9.99
2012-04-05 Ooma Premier Monthly View Details $9.99
2012-03-05 Ooma Premier Monthly View Details $9.99
2012-02-11 Ooma Premier Monthly View Details $9.99
One if by Land
Two if by Sea
Three if by Limo

oostburg
Posts: 33
Joined: Mon Oct 24, 2011 11:49 am

Re: PREMIER REDUCED TO $60.00 Per Year

Post by oostburg » Thu Jul 12, 2012 1:20 pm

This is the email reply I receieved:
Thank you for contacting Ooma Customer Support.

We regret to inform you that the $60 Premier Annual promotion is only applicable during the first year of subscription. Ooma customers who ported their numbers over to Ooma and have not yet signed up for Premier are the only ones qualified for the said promotion.

If you have further questions or require additional clarification, kindly call our Customer Care Department at your earliest convenience at 1.888.711.6662 Monday - Friday, 7:00 AM - 7:00 PM, or Saturday & Sunday 8:00 AM - 5:00 PM, Pacific Time.

Thank you for choosing Ooma!

Sincerely,

Ooma Customer Support Specialist
Chat Support is now available 24 hrs Mon - Fri
To reach a live chat agent, please visit us at https://www.ooma.com/support

Shawn
Posts: 92
Joined: Fri Mar 05, 2010 7:59 am

Re: PREMIER REDUCED TO $60.00 Per Year

Post by Shawn » Sun Jul 15, 2012 7:34 am

I wonder how many basic service subscribers would consider premier service if the rate is lower to $60/yr?
I really don't need all the extra features, but for $5/month, I will do it.

strawfly
Posts: 1
Joined: Fri Jul 20, 2012 9:18 am

Re: PREMIER REDUCED TO $60.00 Per Year

Post by strawfly » Fri Jul 20, 2012 9:38 am

I am a new, so far very happy customer. My new phone # was ported in record time and everything works perfectly. I comply with the new customer and just paid to have my phone ported mentioned in this thread but when I call up the customer rep he said that the $60.00 promotion does not include the free extended warranty and that I would have to purchase that separately for $39.99. This in effect only reduces the yearly subscription by $20.00 and now does not seem like a fantastic savings. Saving $60.00 I was ready to purchase premier and get my extended warranty. With just $20.00 savings I will try out my free period of premier to see if I feel it is worth it.

ncguy
Posts: 1
Joined: Mon Jul 30, 2012 4:29 am

Re: PREMIER REDUCED TO $60.00 Per Year

Post by ncguy » Mon Jul 30, 2012 4:47 am

After the first year with this offer, will Premier renew at $60.00 per year or will it revert to the normal $119.99?

murphy
Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: PREMIER REDUCED TO $60.00 Per Year

Post by murphy » Mon Jul 30, 2012 5:08 am

ncguy wrote:After the first year with this offer, will Premier renew at $60.00 per year or will it revert to the normal $119.99?
It will revert to the normal $119.99 per year.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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