Handset Issue

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gooch1129
Posts: 3
Joined: Sat Jan 28, 2012 7:20 am

Handset Issue

Post by gooch1129 » Sat Jan 28, 2012 7:37 am

I just purchased 3 Telo Handsets. 2 of the handsets were registered without any problems. However, I cannot get the third to register. I have followed all directions, unplugged the battery and base and replugged them. All I get on the handset is a message "searching" and a flashing signal strength indicator. Any ideas on what I can do next, other than return the handset?

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Handset Issue

Post by lbmofo » Sat Jan 28, 2012 9:37 am

Try resetting your handset.

Watch this video: http://www.youtube.com/watch?v=TyiHmv2L-9Y
  • Hold down red button until handset goes off (about 3 seconds).
  • Press the red power button and before the display lights show up hold down the 0 key and left soft key at the same time (left soft key is the button above the green phone key).
  • Handset will be in registration mode
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thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Handset Issue

Post by thunderbird » Sat Jan 28, 2012 12:40 pm

gooch1129:
If the Ooma handset batteries are fully charged, and registration still doesn't work try this:
Try resetting the Telo handset(s):

Procedure to reset the Ooma Telo handset.
First, if required, go to My Ooma https://www.ooma.com/app/support/ooma-t ... -functions, to view the Ooma Telo Handset button functions and location picture.
1. Turn off the Handset by pressing and holding the (red colored) End Call button, until the Handset goes off.
2. Press and hold the following two keys until told to release them later in this procedure:
Left Softkey and 0 (zero) key.
3. Turn on the Handset by pressing the (red colored) End Call button.
4. Release the two keys being held in step 2, Left Softkey and 0 (zero) key.
5. The Handset goes into auto registration mode.
Note: You will have to re-register the handset to the Ooma Telo.

Note: To all those users with the handset stuck in SEARCHING, when pressing the left Soft key + the 0 (zero) key, you must Continue to HOLD DOWN These Keys while turning handset back on.
Then and only then will the handset enter the registration mode, which then allows you to input the four digit code.

Register the Ooma Telo Handset:
Find the 4-digit PIN number for your Ooma Telo by logging into:
http://my.ooma.com/pin
Bring the handset next to the Ooma Telo.
Set the Ooma Telo in registration mode by pressing and holding the Paging Key located on the upper right hand face of the Ooma Telo for 3 seconds. The Paging Key will start flashing rapidly.
When prompted on the handset, enter the PIN number found above and press the OK soft key.
When the handset successfully registers, a home screen will be displayed.

gooch1129
Posts: 3
Joined: Sat Jan 28, 2012 7:20 am

Re: Handset Issue

Post by gooch1129 » Sat Jan 28, 2012 4:15 pm

Thanks for all the advice! It worked like a charm. I know where to go next time I have any questions.

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