If that is what indeed happened, then that would be a very refreshing outlook by a company! And actually very encouraging.
Even though the Ooma Moderators don't participate as much as they used to, by adding comments to various forum threads. But I often can see where one or another of the moderators are viewing the various threads. The Ooma moderators are engineers, their main job at Ooma. So a lot of times they will see a problem in the tread, and then from there, put in a fix or correction.
That is not what has happened for me from 613. It still does not work (the number can't be reached from....). Both 310-BELL and 613-310-BELL fail that way.
One side benefit from Ooma is that my local calling with Bell was 10 digit mandatory. With Ooma, I only need dial 7 digits for numbers within my area code - just hit # after the 7th digit for the call to begin routing.