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- Posts: 22
- Joined: Wed Apr 15, 2009 4:09 am
I have the scout setup upstairs in the bedroom. It was working, I do hear the Ooma dialtone, was able to call, and play my messages on the scout.
When Verizon disconnected our landline yesterday, now the scout has a red tab and 4 buttons red on the front.
I did unplugged the cables, communication and power to reboot it. Still red LEDs all over.
No clue at this time what to do.
- Posts: 126
- Joined: Wed Jan 14, 2009 6:04 pm
- Location: Northern Indiana
Try to cycle the hub and scout at the same time for about 5 minutes,...
Plays PRS guitars
- Posts: 3519
- Joined: Fri Feb 06, 2009 11:31 am
- Location: Harstine Island, WA
If the power-cycling doesn't work, I would try testing the scout to make sure all is well with it. Take the scout and put it next to the hub and connect the wall jacks with a regular phone cable. If it works, then the problem is with the wiring. I cannot believe that Veriozon would actually send a tech to your house, but maybe they did. And if the tech had some kind of problem with losing you as a customer (they are laying off craft people in our area, so who knows?) they might have done some disconnecting in your network interface box - or maybe the co shorted your drop causing the interior wiring to short as well. Both are easy to fix. To eliminate the possibility of a short or other network problems, just disconnect the little plug in the network interface box. It may be a little hinged plug or a short wire. Of course, I am assuming you do not have DSL. If you do, then do not disconnect the wiring in the network interface box or you will lose your DSL.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
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Friends don't remember what Landline Integration was or why we did it.