ooma blames datacenter, datacenter blames ooma, we all lose

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parmenides
Posts: 27
Joined: Mon Apr 13, 2009 4:35 pm

ooma blames datacenter, datacenter blames ooma, we all lose

Post by parmenides » Wed Apr 15, 2009 6:35 am

http://www.bizjournals.com/sanfrancisco ... ily35.html

Please take the argument out of the court of public opinion and fix the problem.

oomg
Posts: 593
Joined: Fri Feb 20, 2009 3:59 am
Location: SoCal -- L.A.

Re: ooma blames datacenter, datacenter blames ooma, we all lose

Post by oomg » Wed Apr 15, 2009 7:12 am

parmenides wrote:http://www.bizjournals.com/sanfrancisco ... ily35.html

Please take the argument out of the court of public opinion and fix the problem.
Well, it is nice that they have been able to isolate the problem to one of two possibilities. Since ooma's system outage is "news" (and frankly, I would be more concerned if it wasn't), it will be reported. I would have been more pleased to see a joint statement to the effect of "We are working together to identify the source of the problem and develope a plan to avoid any similar recurring system disruptions."

Like Rodney King said: "Can't we all just get along."
oomg -- Voice Over Internet Person

I've learned a lot here... two months ago I didn't even know how to spell VOIP and now I are one.

parmenides
Posts: 27
Joined: Mon Apr 13, 2009 4:35 pm

Re: ooma blames datacenter, datacenter blames ooma, we all lose

Post by parmenides » Wed Apr 15, 2009 7:27 am

oomg wrote:I would have been more pleased to see a joint statement to the effect of "We are working together to identify the source of the problem and develope a plan to avoid any similar recurring system disruptions."
Agreed. Small company... growing pains. If they are truly committed to learn (as they indicated in the email we all received describing Monday's outage) then these kinds of communications lessons will be taken.

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