Settings Unsetting

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Re: Settings Unsetting

Post by thunderbird » Fri Nov 18, 2011 6:52 am

sailcat25 wrote:I've had the new version for several days now. I did a 20 minute (or more) reboot of the telo last night. Community option unchecked this morning.
Go to My Ooma and set the Defualt Start page to Call Logs and click on save Save. Recheck Community option and try.

Also contact Ooma Customer Support and report this problem:

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Re: Settings Unsetting

Post by sailcat25 » Fri Nov 18, 2011 7:29 am

Thank you Thunderbird.

I did all you suggestions even though I was already configured to open on the call logs page. Re set Blacklist again just in case. FWW I periodically delete all cookies, history, etc.

I just got off the phone with Ooma support. They say I can "rest assured" that even though the settings are showing to me as unenabled they still are enabled.


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Re: Settings Unsetting

Post by TraderJim » Wed Feb 22, 2012 11:15 am

Its been months since this was first reported and it keeps happening to me too. Often the personal blacklist will become unchecked, or the handling with change from what I selected, giving the number disconnected message, to routing the call to voicemail. That's particularly horrible because then I find these abusive voicemails on my machine when I get home. Its very unsettling to my wife. The whole point of getting Ooma was being able to block these people.

I have told support about this problem many times. Never gets fixed, ever. I think at this point it will NEVER be fixed. They are simply incapable of doing basic programming at Ooma Inc.

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Re: Settings Unsetting

Post by lbmofo » Wed Feb 22, 2012 12:10 pm

Self unchecking of the checked boxes haven't happened to me in a long while. If you find checked status changing, ask Ooma support to look into why. Not the norm.
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Re: Settings Unsetting

Post by TraderJim » Mon Feb 27, 2012 4:22 pm

Like I said, I don't have any confidence it will ever get fixed. I seriously think they have a lack of programming capability in their engineering team and are not competent to engineer a permanent solution. I'm giving up on reporting it to Ooma support. I don't have any more time to waste dealing with this system.

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