I was able to call their phone # 1-800-883-1295 last year.
But since this year I'm not able to make any phone calls.
I emailed and then talked to Ooma support. The answer tech support gave me is that number is a traffic pumper
https://my.ooma.com/info/trafficpumpers so I can't call that number.
But how come? This is a public service. Is it Verizon over charging for this number? Or the Access Services? Did Ooma mistakenly identified this number as a traffic pumper?
I tried calling with Google Voice, endless ringing and then busy.
Calling with Ooma results in "call can not be completed" after numerous rings. Don't think this is due to traffic pumping.
Have you tried using your cell?
The Tollfree number only works within the service region. Sometimes TF service providers have a hard time getting their databases to agree with each other, making your call look like it originates out-of-region. That *may* be the case here. In any event, TF numbers almost always have a direct line you can use instead. It's kind of surprising that their website doesn't list it. Might be nice if you the customer suggest that they provide the alternate number on their website.