Something on your mind? Want to give us feedback on something in particular or everything in general? Tell us how we are doing!
#83626 by mxnerd
Thu Jun 23, 2011 12:51 pm
Access Services (http://www.asila.org), A Los Angeles County Consolidated Transportation Services Agency

I was able to call their phone # 1-800-883-1295 last year.

But since this year I'm not able to make any phone calls.

I emailed and then talked to Ooma support. The answer tech support gave me is that number is a traffic pumper
https://my.ooma.com/info/trafficpumpers so I can't call that number.

But how come? This is a public service. Is it Verizon over charging for this number? Or the Access Services? Did Ooma mistakenly identified this number as a traffic pumper?
#83629 by lbmofo
Thu Jun 23, 2011 2:38 pm
Tried using WA numbers to call but says the toll free number is not available from my area.

I tried calling with Google Voice, endless ringing and then busy.

Calling with Ooma results in "call can not be completed" after numerous rings. Don't think this is due to traffic pumping.

Have you tried using your cell?
#83633 by fonfellow
Thu Jun 23, 2011 3:00 pm
Hi - I called this service and got a direct line you can try from you ooma: 213-488-1748. Their customer service agent knew exactly what my issue was when I asked for a non-TF number. She was great.
The Tollfree number only works within the service region. Sometimes TF service providers have a hard time getting their databases to agree with each other, making your call look like it originates out-of-region. That *may* be the case here. In any event, TF numbers almost always have a direct line you can use instead. It's kind of surprising that their website doesn't list it. Might be nice if you the customer suggest that they provide the alternate number on their website.

Who is online

Users browsing this forum: Google [Bot] and 9 guests