What crap. 3 months of Ooma Premier and AND opportunity to spend even more money? At least give us a better offer. -_-It is our mission here at Ooma to save you lots of money every month by providing you free home phone service. As you know, your only obligation is to pay applicable taxes and fees. This notice is to alert you of a change in the taxes and fees Ooma charges starting Jun 19, 2011.
Why does Ooma charge taxes and fees?
Telecommunications is a highly regulated industry and subject to laws, regulations and taxation at the city, county, state and federal levels. Ooma is required to pay taxes and fees so we can operate within and comply with laws and regulations mandated by the government. Where permitted, we pass those taxes and fees on to customers through line item charges.
What taxes and fees does Ooma currently charge?
Since April 2010, Ooma has charged its new customers fees of $3.47 per month exclusive of any additional state and local taxes, fees, or surcharges. These fees are split into the following categories:
Regulatory Compliance Fee - $1.59
911 Service Fee - $1.59
Federal Universal Service Charge - $0.29
In addition, Ooma charges state and local taxes, fees and surcharges where applicable. These are location-specific and can be determined by visiting http://www.ooma.com/taxes and entering your zip code.
How are my fees changing?
As a customer who purchased Ooma approximately two years ago, you have paid reduced fees of $11.75 per year. Per our standard terms and conditions, these fees are subject to change and beginning Jun 19, 2011, your fees will change to $3.47 per month.
Are there any special offers to offset this increase in fees?
Yes! Purchase an annual subscription to Ooma Premier within 30 days and not only will you get your choice of a free gift, you’ll also get 3 months of Premier free – a total value of up to $90! Ooma Premier is packed with advanced calling features you won’t want to live without, like the Instant Second Line™, Multi-Ring, Voicemail Forwarding, 911 Notifications, Blacklists and much more. Click here to take advantage of this special offer.
For more information on taxes and fees, please see the Taxes and Fees FAQ. Or call us, free of course, at 1-888-711-6662, weekdays 7am-7pm PDT and weekends 8am-5pm PDT.
Thank you for your continued support.
Ooma Customer Support
My box says $11.75 a year for 2nd year and beyond (I have one of the earlier models) but they did say it is "subject to change" just in case.