My phone seems to be dialing on its own

Something on your mind? Want to give us feedback on something in particular or everything in general? Tell us how we are doing!
Post Reply
larryh
Posts: 1
Joined: Thu Mar 03, 2011 11:29 pm

My phone seems to be dialing on its own

Post by larryh » Thu Mar 03, 2011 11:35 pm

I have frequent calls to 800-531-5602 I suspect this is to DirecTV. I have dialed the number and get handshaking chatter, like a fax or dial up modem.

Anyone know how to stop this (other than disconnecting the DirecTV receiver from the phone)?

murphy
Posts: 7165
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: My phone seems to be dialing on its own

Post by murphy » Fri Mar 04, 2011 3:39 am

That is a DirectTV number.
The only way you can stop the calls is to disconnect the phone line from the DirectTV box.
Why do you care? The calls don't cost you any money.
The DirectTV may (I don't know) stop working if it can't call in.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: My phone seems to be dialing on its own

Post by thunderbird » Fri Mar 04, 2011 5:00 am

Quote:
For Certain DIRECTV Receivers.
Will the DIRECTV receiver phone connection interfere with regular phone usage?
No. A modem inside your receiver makes a toll-free call to the DIRECTV computer system in the middle of the night. The modem's call only lasts a few seconds and if you are using the phone, it will try again later.
Why do I need to connect my DIRECTV receiver to my phone line?
Customers need to connect their receivers to a landline phone for billing and Pay per View purposes. The connection sends purchase information from the receiver to the DIRECTV computer system. The phone connection allows DIRECTV customers to order Pay Per View movies and events with their remote control, get popular sports subscriptions such as the NFL Sunday Ticket and have the programming subscription on their main receiver "mirrored" to other receivers that are connected to the same phone line.

User avatar
roadshow
Posts: 204
Joined: Mon Aug 09, 2010 12:09 pm
Location: Rochester, NY
Contact:

Re: My phone seems to be dialing on its own

Post by roadshow » Sat Mar 05, 2011 3:14 am

You would think a Direct TV device could communicate via Satellite or Internet. Is it an older system?

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: My phone seems to be dialing on its own

Post by thunderbird » Sat Mar 05, 2011 4:57 am

roadshow wrote:You would think a Direct TV device could communicate via Satellite or Internet. Is it an older system?
Quote:
For Certain DIRECTV Receivers.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: My phone seems to be dialing on its own

Post by WayneDsr » Sat Mar 05, 2011 7:12 am

I asked Direct TV and they told me the same thing. If you purchase via TV it will need to communicate. Most people purchase via internet. Other than that, Direct TV units update via satellite, so a phone connection is not needed. I have an older box and a newer box and neither has been connected to a phone line for years.

Wayne
ooma customer since January 2009
ooma hardware: core (hub/scout) and Telo
Lifetime Premier Member

Post Reply