_____________________________________________________________________________________________________________________REGARDING THIS NEWS THAT I FIND HARD TO BELIEVE_________________________
by Team Ooma Filed in: News
We need to find more space on the award shelf at Ooma Headquarters! We are really pleased to let you know that last night at a special ceremony at CES, Ooma Telo received the honor of “2011 Product of the Year!” from Electronic House Magazine. Electronic House Magazine’s panel of industry experts, integrators and editors came together to select an exclusive group of products deemed most noteworthy for 2011 and recognized Ooma Telo as the most advanced “Telephone / Telecom / Intercom” product.
Did electronic House even bother to test the Ooma Telo Handsets? They are deplorable. They randomly freeze and require battery pulls. They don’t ring simultaneously The Caller ID/call log information is not identical among the handsets (often missing 80% of the incoming calls ) and doesn’t even match my Panasonic Caller ID list which is 100% correct. The displays are of the lowest quality. The phones themselves are laboriously slow and the screen lags behind the user’s key presses. I went through 12 Telo handsets to end up with 4 that still are not working right after several firmware updates Often time I go to pick up the Telo Handset and I am greeted with a frozen phone that won't pickup and I reach for a 2nd handset I realize that it is not ringing at all. I reach for a 3rd handset and it is the Panasonic that works everytime and has much better call quality in both directions than the Telo BETA Prototype failure I have had friend complain and beg me to switch to the Panasonic phone because they hate the quality from the Telo! "HD VOICE QUALITY"...Are you kidding me This product should have been recalled and customers should have been refunded their money. I will never buy another OOMA product again I spent over $900 between the original OOMA HUB/SCOUT, TELO, 4 TELO HANDSETS, 2 YEARS OF PREMIERE SERVICE, and I think I should sell the whole buggy setup on ebay and I will be done with OOMA. OOMA you are losing your once very loyal patrons by releasing a prototype in a rush to make the Christmas Holiday season well over a year ago to raise capital. This move has cost you thousands of very upset and irate customers that have put up with excuses and promises of future firmware updates that would fix outstanding issues with this brick you call a cordless phone. I intentionally posted this in your "beta feature feedback" because the OOMA TELO HANDSET is a beta prototype stuck in perpetuity:!: