Fax machine not working

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sharing411
Posts: 30
Joined: Wed Jan 05, 2011 2:01 pm

Fax machine not working

Post by sharing411 » Fri Jan 07, 2011 7:07 pm

Hello.

I plugged a splitter into my Ooma 'Phone' port so that I can use my fax machine. This is how I have it all configured: I use a Belkin surge protector that has 3 phone ports. The fax cord goes to the Belkin; a phone cord runs from the Belkin into my computer to use the phone dialer in my contact software, and one phone cord is running from the Belkin to the Ooma into the splitter that is plugged into the 'Phone' port. The computer/software dialer works; the fax does not. What happened? The fax machine is a 3-in-1 HP Photosmart 2610xi Ooma is not set up, yet, as stand-alone.

Thanks in advance for your help.

sharing411
Posts: 30
Joined: Wed Jan 05, 2011 2:01 pm

Re: Fax machine not working

Post by sharing411 » Fri Jan 07, 2011 10:28 pm

I took out the splitter and plugged in the fax line and got a dial tone from the fax, hmmmm. Will try a new splitter. Maybe the splitter is faulty. It doesn't make sense that the software dialer works but the fax doesn't and the out put is to the same place: the splitter.

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