GOOD BY OOMA, I TRIED VERY HARD

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hammyj
Posts: 4
Joined: Wed Sep 29, 2010 9:48 pm

GOOD BY OOMA, I TRIED VERY HARD

Post by hammyj » Thu Dec 23, 2010 10:38 pm

I was so happy to call my phone company and say goodbye but now I am crawling back. :cry: I have put up with a lot and tried everything they told me to do. I voluntarily went from DSL to Cable modem, bought new and improved phones etc., etc. Tonight my wife was trying to use the phone, calls in and calls out, and had nothing but problems. She said these Fn phones, I want the phone company back. Her saying that was totally out of caricature, she does not use foul language. So, tomorrow I call to have the service reconnected and put Ooma on ebay. Whished it would have worked. Good luck to you all.

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: GOOD BY OOMA, I TRIED VERY HARD

Post by southsound » Thu Dec 23, 2010 10:48 pm

If I had to choose between a happy wife and my ooma Telo, I'd make the same decision. We hate to see you go but totally understand.

Merry Christmas!
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

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lbmofo
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Location: Greater Seattle
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Re: GOOD BY OOMA, I TRIED VERY HARD

Post by lbmofo » Thu Dec 23, 2010 10:59 pm

Mike, sorry to see you go. Just regret that we, on the forum, couldn't help you more; wish you would have posted issues you were having. In any case, best of luck.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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roadshow
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Joined: Mon Aug 09, 2010 12:09 pm
Location: Rochester, NY
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Re: GOOD BY OOMA, I TRIED VERY HARD

Post by roadshow » Fri Dec 24, 2010 2:27 am

Sorry you had so many problems. I have minor OOMA issues occasionally, but it's been pretty good overall. The thought of paying a phone bill again makes me shudder.
I understand your decision though and wish you the best.

cylooma
Posts: 28
Joined: Fri Aug 13, 2010 9:48 pm
Location: S. CAL

Re: GOOD BY OOMA, I TRIED VERY HARD

Post by cylooma » Fri Dec 24, 2010 3:39 pm

An angry wife costs a whole lot more than paying monthly bill to the phone company. Your decision was correct. It's better to keep a happy wife than save the monthly phone bill. Good luck to you.
Cox HSI -> Motorola cable modem -> Netgear wndr3700 w/ Qos -> Ooma Telo -> Uniden DECT2188-3

oldtimercurt
Posts: 18
Joined: Tue Nov 23, 2010 8:07 pm

Re: GOOD BY OOMA, I TRIED VERY HARD

Post by oldtimercurt » Fri Dec 24, 2010 4:11 pm

I feel your pain. Went through the same scenerio and my wife couldn't accept the "not ready for prime time" aspects of Ooma. Back to Best Buy and back to Ma Bell :cry: Tried for almost the entire 30 day BB return period. No consumer product should be this difficult.

OTC

dsinternet
Posts: 852
Joined: Fri Nov 20, 2009 8:32 pm
Location: Minnesota

Re: GOOD BY OOMA, I TRIED VERY HARD

Post by dsinternet » Sat Dec 25, 2010 8:57 am

My wife had a hard time with Ooma at first. We work out most of the problems and only have a minor issue once every month or two. The current problems have been solved by resetting my Internet modem and the Ooma. I showed my wife what to do and now we are all happy. Ooma is a young company and will continue to have it's growing pains. We have accepted the pains over the last 14 months and now could not be happier. The cost is what makes it worth it. My brother has basic Ooma and is saving so much. He broke even about 6 months ago and now only pays about $3 in taxes every month.
Good luck, there are other Internet phone systems that also work well...but it will cost you a lot more $$$, Ooma offers more and cost less money, but family always comes first. It would have been fun to work out your problem on the fourm. I think the fourm is better then Ooma CS. Its the first place I go to with my problems. Sorry about this long message. Merry Christmas.

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Leeway
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Joined: Tue Apr 28, 2009 6:50 pm
Location: North of Milwaukee WI

Re: GOOD BY OOMA, I TRIED VERY HARD

Post by Leeway » Sat Dec 25, 2010 9:21 am

Hammyj,

I see that you did not come here to the forums with much of your frustration. There is such wonderful help here and people that will go wayyyy out of their way to help you.

Even if you get your land line back and your wife is happy please don't put your Ooma on Ebay but rather hook it back up and while she is happy with the land line, you can come here and 'everyone' will help you figure out the answers to a happy Ooma connection.

You will learn a lot and you will meet some of the most helpful people you ever wanted to..

Donna

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pinan
Posts: 28
Joined: Wed Mar 18, 2009 8:12 am
Location: Murrieta, CA

Re: GOOD BY OOMA, I TRIED VERY HARD

Post by pinan » Sat Dec 25, 2010 10:27 am

I have two core units, one for each home, and both using the same Time Warner service. The one in the mountain house has worked great from the beginning, but not so with the other one. 4 months of frustration trying to get it less choppy etc. Line tests always showed no jitter or packet loss, but low QOS. TW replaced the modem several time, numerous truck rolls, etc. Hmmmmm.

Well, this week I switched to FiOS and all of the problems are gone! Perfect everything. So all along it was indeed the TW service at the one home. I will keep the TW service at the mountain home.

2 cents. :-)

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nn5i
Posts: 554
Joined: Fri Jun 11, 2010 2:02 pm
Location: Portland, OR

Re: GOOD BY OOMA, I TRIED VERY HARD

Post by nn5i » Sun Dec 26, 2010 6:23 pm

cylooma wrote:It's better to keep a happy wife than save the monthly phone bill. Good luck to you.
Oh, I don't know. Where I live (Tallahassee), there are maybe four or five ways to get phone service. Lessee -- Ooma, Comcast, Sprint, and I guess one or two others. But even right here in little old Tallahassee there are well over 100,000 women.

Happy New Year!
.

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