Extended silence in meetings cause hang-ups

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fafurd
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Joined: Wed Dec 15, 2010 9:07 pm

Extended silence in meetings cause hang-ups

Post by fafurd » Wed Dec 15, 2010 9:15 pm

I'm frequently on phone bridges where there can be time of silence for 5 - 10 minutes. The problem is that Ooma appears to sense this this dead air and hangs up. Because of this, I have to keep calling in when someone IM's me asking if I'm still on the phone bridge. How can I fix this?

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EricJRW
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Re: Extended silence in meetings cause hang-ups

Post by EricJRW » Thu Dec 16, 2010 10:10 am

But it's only silence outbound (you are not talking / phone is muted) right? The conference call is still going on and someone is always speaking, right?

Your theory is good, that ooma would detect silence and hang up, but I would hope it means silence in both directions. I'm sure the conference call was considered in designing ooma and you would not be the first to notice this (of course I'm kinda new and this is the first time I've seen this subject).

Anyway, looking forward to seeing more on this, as my wife does a few conference calls per week too (so far no problem, but I don't know the particulars).
ooma hub with one scout (looking to add at least one more)
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lbmofo
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Re: Extended silence in meetings cause hang-ups

Post by lbmofo » Thu Dec 16, 2010 10:18 am

There was a similar issue "toll free conf bridge disconnect" that got fixed a while back.

viewtopic.php?f=4&t=7696&start=120#p62647

I'd try to see if the problem is repeatable and if so whether a toll version of the conf call makes any difference. I'd keep a log of these calls for opening up a ticket in the future.
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EricJRW
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Re: Extended silence in meetings cause hang-ups

Post by EricJRW » Thu Dec 16, 2010 10:33 am

Thanks lb. I'll clue my wife in (she's an engineer, so she'll understand) of the potential issue and ask her to watch, err listen, for it.
ooma hub with one scout (looking to add at least one more)
Premier Service (I was not expecting to do this, but I love the Premier features)
Panasonic KX-TG4024 (w/ 4 handsets)
Customer since November 2010
Internet access: FiOS 15/5

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nn5i
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Re: Extended silence in meetings cause hang-ups

Post by nn5i » Sat Dec 18, 2010 3:38 pm

EricJRW wrote:... I'm sure the conference call was considered in designing ooma ...
How could you possibly know that?

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EricJRW
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Re: Extended silence in meetings cause hang-ups

Post by EricJRW » Sun Dec 19, 2010 12:29 pm

nn5i wrote:
EricJRW wrote:... I'm sure the conference call was considered in designing ooma ...
How could you possibly know that?
I guess it's the engineer in me showing... Of course I don't know, but based on how conference calls are used in this age of global hardware and software development, I'm sure there had to be least one conference call to China (where the hardware is made) and I suspect another one to where the software is developed/supported.

But yeah, I don't know... It would not be the first time the patently obvious was missed.
ooma hub with one scout (looking to add at least one more)
Premier Service (I was not expecting to do this, but I love the Premier features)
Panasonic KX-TG4024 (w/ 4 handsets)
Customer since November 2010
Internet access: FiOS 15/5

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