Please allow HUB users to enable fax mode via the website

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roadrunner
Posts: 1
Joined: Thu Dec 02, 2010 1:32 pm

Please allow HUB users to enable fax mode via the website

Post by roadrunner » Thu Dec 02, 2010 1:42 pm

I know Telco users can enable fax mode via the website but Customer Service mentioned Hub users do not have that opportunity. Under "manage phone number" that is not an option on my account.

With the Ooma Telo unit:

Go To: my.ooma.com

Select Preferences

Select Phone number on Left side menu.

Click on your phone number shown: either line 1 (or Line 2 if you have it)

The Header of pop up menu will be "Manage phone numbers"

No Enable Fax Mode checkbox

murphy
Posts: 7165
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Please allow HUB users to enable fax mode via the website

Post by murphy » Thu Dec 02, 2010 1:45 pm

The hub does not need fax mode. It automatically detects an incoming fax and switches to fax mode.
Both boxes need you to dial *99 before sending a fax.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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