Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#69020 by KAT6
Sun Nov 14, 2010 10:50 am
I just hooked up Telo and am testing it out. Oddly, when I place calls to friends on their Verizon Wireless phones, if they don't answer I never hear their voice mail message. The phone rings right up to the point where their greeting should kick in, but the line goes silent. I do not lose the connection, there is just silence where there should be their greeting message.

Has anyone else experienced this? I can't keep this system if I can't reach people I normally call alot.

#69438 by KAT6
Sat Nov 20, 2010 8:48 am
Thanks, I will call support. Since I first posted this message I discovered it's not just calls to Verizon Wireless phones I have a problem with. Just calling my still existing landline I get sporadic results. Sometimes VM will pick up after 4 rings, sometimes it has to go through some sort of cycle where it will eventually send me to VM after more like 12 or 16 rings.

Either way, if support can't help I can't keep a phone system that may or may not decide to let me leave people VMs.

Thanks for the reply and the advice.

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