Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#78779 by CodeMasterG
Thu Apr 07, 2011 6:43 pm
I just experienced this problem. Got a call from a cell phone caller, it rang once then went to voicemail so I know it's not

- voicemail configuration (set for 4 rings)
- a blacklist issue (if it was, my phone would not have rang)
- do not disturb being set (which is was not)
- anonymous caller being sent to voicemail (it's not enabled)

I made a test call from my Google account and was not able to reproduce the problem.

Come on Ooma -- being able to CONSISTENTLY receive a call is such a basic expectation for any telephone service consumer. This appears to be a an on-going issue, I sincerely hope this can be corrected.
#78783 by lbmofo
Thu Apr 07, 2011 7:01 pm
That's a strange one then. Since you know what call that was, write down the pertinent call info such as number calling you, datetime and then open a ticket with customer service or write support@oomacare.com to have them investigate why the call would ring once and go into VM.

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