Some incoming calls go straight to voicemail

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
CodeMasterG
Posts: 33
Joined: Sun Mar 13, 2011 3:26 pm

Re: Some incoming calls go straight to voicemail

Post by CodeMasterG » Thu Apr 07, 2011 6:43 pm

I just experienced this problem. Got a call from a cell phone caller, it rang once then went to voicemail so I know it's not

- voicemail configuration (set for 4 rings)
- a blacklist issue (if it was, my phone would not have rang)
- do not disturb being set (which is was not)
- anonymous caller being sent to voicemail (it's not enabled)

I made a test call from my Google account and was not able to reproduce the problem.

Come on Ooma -- being able to CONSISTENTLY receive a call is such a basic expectation for any telephone service consumer. This appears to be a an on-going issue, I sincerely hope this can be corrected.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Some incoming calls go straight to voicemail

Post by lbmofo » Thu Apr 07, 2011 6:48 pm

CodeMasterG, by any chance, do you have multi-ring to your cell enabled?
If so, take a look here: viewtopic.php?f=5&t=10773&start=20#p75028
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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CodeMasterG
Posts: 33
Joined: Sun Mar 13, 2011 3:26 pm

Re: Some incoming calls go straight to voicemail

Post by CodeMasterG » Thu Apr 07, 2011 6:58 pm

lbmofo wrote:CodeMasterG, by any chance, do you have multi-ring to your cell enabled?
If so, take a look here: viewtopic.php?f=5&t=10773&start=20#p75028
No - I do not. I have it set so that on a network / telo outage, calls will go to my cell. In this case there was not outage and the call did not get forwarded to me cell.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Some incoming calls go straight to voicemail

Post by lbmofo » Thu Apr 07, 2011 7:01 pm

That's a strange one then. Since you know what call that was, write down the pertinent call info such as number calling you, datetime and then open a ticket with customer service or write support@oomacare.com to have them investigate why the call would ring once and go into VM.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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CodeMasterG
Posts: 33
Joined: Sun Mar 13, 2011 3:26 pm

Re: Some incoming calls go straight to voicemail

Post by CodeMasterG » Thu Apr 07, 2011 7:10 pm

Good advice, just submitted details to customer support, hopefully they can figure it out.

Thanks.

mrmichaeljkelly
Posts: 7
Joined: Sat Dec 21, 2013 11:33 am

Re: Some incoming calls go straight to voicemail

Post by mrmichaeljkelly » Wed Aug 06, 2014 9:49 am

I had this problem with a second line connected to a Linx. Rebooting the Linx (just unplug it and plug it back in) fixed it.

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