Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
- Posts: 154
- Joined: Mon Jul 06, 2009 3:49 pm
- Location: St. Louis
When I've got a voice mail and press to play at the base unit, I don't hear it. I have to pick up the handset to listen. Yes the volume is up. Any ideas what is going on.
- Posts: 9337
- Joined: Sun Mar 14, 2010 7:37 pm
- Location: Greater Seattle
Could be hardware/software glitch, reboot ooma?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!
- Posts: 247
- Joined: Sun Oct 04, 2009 11:52 am
- Location: Irvine, CA
I had the same problem, except the sound worked fine in the beginning. Then, the next 2 times I tried to listen to a VM, it sounded garbled and blurry, and then after that, zip. I couldn't hear anything.
I had to go through the RMA process with Ooma and got a replacement Telo. You should give customer service a call and get your Telo replaced. (888) 711-6662
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps