Voice Mail only in handset

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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Location: St. Louis

Voice Mail only in handset

Post by grathke » Fri Oct 29, 2010 4:56 am

When I've got a voice mail and press to play at the base unit, I don't hear it. I have to pick up the handset to listen. Yes the volume is up. Any ideas what is going on.


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Re: Voice Mail only in handset

Post by lbmofo » Fri Oct 29, 2010 7:01 am

Could be hardware/software glitch, reboot ooma?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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Re: Voice Mail only in handset

Post by ajw522 » Sun Oct 31, 2010 7:08 pm

I had the same problem, except the sound worked fine in the beginning. Then, the next 2 times I tried to listen to a VM, it sounded garbled and blurry, and then after that, zip. I couldn't hear anything.

I had to go through the RMA process with Ooma and got a replacement Telo. You should give customer service a call and get your Telo replaced. (888) 711-6662
Customer since August 2009
Hardware: Core Telo w/ HD2 Handset;2 ooma Hubs
Lifetime Premier Subscription
iPhone 7 Plus w/Ooma Mobile App
Internet: AT&T U-Verse 50Mbps

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