OOMA does not hang up at end of voicemail

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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sburke39
Posts: 10
Joined: Wed Feb 11, 2009 1:49 pm

OOMA does not hang up at end of voicemail

Post by sburke39 » Fri Mar 13, 2009 11:19 am

I'm wondering if anyone else has experienced this:

An unanswered, outside caller goes to my OOMA voice mail. He/she leaves a message, and then fails to properly hang up their phone. OOMA voice mail will eventually put out a "thank you" message, but will not disconnect the call. The outside caller stays connected. No "off hook" sirens or other indication of a problem.

Seems to me that OOMA should disconnect the line. Would like to know if anyone else experiences this, or is it just my equipment?

Thanks!

sclabrl
Posts: 8
Joined: Fri Mar 13, 2009 1:20 pm

Re: OOMA does not hang up at end of voicemail

Post by sclabrl » Thu Mar 19, 2009 1:40 pm

Mine does the same. I don't know why but it's getting bothersome because the busy tones heard on the speaker don't stop until you pick up the phone...

I'm being patient with the ooma, but getting aggravated.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: OOMA does not hang up at end of voicemail

Post by WayneDsr » Thu Mar 19, 2009 3:02 pm

Has either one of you contacted customer support?
ooma doesn't know a problem exists unless someone tells them!

Wayne

sclabrl
Posts: 8
Joined: Fri Mar 13, 2009 1:20 pm

Re: OOMA does not hang up at end of voicemail

Post by sclabrl » Fri Mar 20, 2009 1:02 pm

Not yet, have to call ooma back regarding follow-up to other technical issue.

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