Can't pick up voice mail from external phone

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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EBDeWitt
Posts: 22
Joined: Mon Aug 23, 2010 8:15 am

Can't pick up voice mail from external phone

Post by EBDeWitt » Mon Oct 18, 2010 9:15 am

When I call my number from my cell phone to try to get voice mail messages. After I press the * button I get a message that states that I can only access my voice mail from my primary phone number. Please hang up and call back from my primary number.

So as it is I can not get my voice mail from my phone. I normally get it from my email but in the area that I was in last weekend I don't get data on my phone so I tried to call and I can not for the life of me figure out what my primary phone number is? do I have a setting wrong or what?

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Can't pick up voice mail from external phone

Post by lbmofo » Mon Oct 18, 2010 9:31 am

Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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EBDeWitt
Posts: 22
Joined: Mon Aug 23, 2010 8:15 am

Re: Can't pick up voice mail from external phone

Post by EBDeWitt » Mon Oct 18, 2010 12:30 pm

Yes the voice mail works. I can receive them and can play them from the ooma directly. Also I have it set to go to my email and I can get them there if I have access to my email.

But if I call in to my number and press the * button it says that I can only access my voice mail from my PRIMARY number please hang up and call back from the PRIMARY number. What is a PRIMARY number?

I am very confused about this.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Can't pick up voice mail from external phone

Post by lbmofo » Mon Oct 18, 2010 12:39 pm

I should have asked if you setup your PIN.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

EBDeWitt
Posts: 22
Joined: Mon Aug 23, 2010 8:15 am

Re: Can't pick up voice mail from external phone

Post by EBDeWitt » Wed Oct 27, 2010 8:08 am

Thanks I thought that I had set that up but it wanted me to call on my house phone so that I couls set everything up correctly.

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