Blocked number is ringing through

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renatae
Posts: 55
Joined: Tue Aug 03, 2010 4:28 pm

Blocked number is ringing through

Post by renatae » Wed Oct 06, 2010 4:24 pm

I'm getting annoying calls from a newspaper telemarketer and they are ringing through despite being on my personal blacklist. At first, it would ring once, then the call would be gone. Tonight, it kept on ringing about 6 times - the time I have set for voicemail.

I did add this number to my contacts list before I blocked it so I could add the name, since it was coming through anonymously. Is this why it is still able to get through to me?

These people are complete pests and they will call every day for weeks on end several times a year. I've had enough!

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Blocked number is ringing through

Post by lbmofo » Wed Oct 06, 2010 4:29 pm

You've also registered here? https://donotcall.gov/
Customer Since: 3/13/10
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MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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renatae
Posts: 55
Joined: Tue Aug 03, 2010 4:28 pm

Re: Blocked number is ringing through

Post by renatae » Wed Oct 06, 2010 5:29 pm

Oh, definitely! :)

However, since we used to get this paper, they can consider us to have a business relationship - which is disgusting. This is why I felt the Premier blacklists would be so helpful - many outfits can skirt do-not-call by falling into certain categories.

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ajw522
Posts: 247
Joined: Sun Oct 04, 2009 11:52 am
Location: Irvine, CA

Re: Blocked number is ringing through

Post by ajw522 » Fri Oct 08, 2010 9:40 am

Turn on Anonymous Call Reject, and have it give callers the "Call Blocked Message". That way, if someone with a private number calls your Ooma, they will get a message saying that you do not accept calls from private numbers, and to dial *86 before your telephone number to unblock their caller-ID.
Customer since August 2009
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AZGuyJoe
Posts: 69
Joined: Fri Jan 01, 2010 1:10 pm

Re: Blocked number is ringing through

Post by AZGuyJoe » Fri Oct 08, 2010 2:07 pm

I've been having this same problem.
I just got a call (a politician robocall). When I checked my call log the number shows up there and the call block icon is red. I checked my blocked list and it's there.
I have my preferences set for continuous ring for blocked calls.
Same thing happened about a week ago.

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nn5i
Posts: 554
Joined: Fri Jun 11, 2010 2:02 pm
Location: Portland, OR

Re: Blocked number is ringing through

Post by nn5i » Fri Oct 08, 2010 8:03 pm

In another thread, one of the Ooma folks mentioned that a blacklist with more than 170 numbers doesn't currently work right. He said a fix was planned.

Are there 170 or more numbers in your blacklist?

AZGuyJoe
Posts: 69
Joined: Fri Jan 01, 2010 1:10 pm

Re: Blocked number is ringing through

Post by AZGuyJoe » Sat Oct 09, 2010 6:09 am

Nope, mine only has 34 blocked numbers.

GarretV
Posts: 5
Joined: Mon Feb 16, 2009 6:55 pm

Re: Blocked number is ringing through

Post by GarretV » Tue Oct 12, 2010 5:07 pm

Same here. Only 44 numbers in my list.

Garret

AZGuyJoe
Posts: 69
Joined: Fri Jan 01, 2010 1:10 pm

Re: Blocked number is ringing through

Post by AZGuyJoe » Wed Oct 13, 2010 3:41 am

Happened again last night. When I look in my call log it shows the number as an incoming call and the blocked number icon is red.
In case anyone from ooma is monitoring this - the number is 602-904-5547. It's a political robocall.

PTS
Posts: 48
Joined: Tue Mar 02, 2010 1:51 pm

Re: Blocked number is ringing through

Post by PTS » Tue Oct 19, 2010 3:30 pm

The same thing occurred today (a previously blacklisted number, political robo-call rang through).

I have my blacklisted numbers set to ring continuously as well.

nToy - can you guys take a look at this issue, if you need details no problem, let me know.

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