Cannot call in/out - no dialtone - no evening support

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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spyder47
Posts: 3
Joined: Tue Mar 10, 2009 8:33 pm

Cannot call in/out - no dialtone - no evening support

Post by spyder47 » Tue Mar 10, 2009 8:44 pm

Fairly new user here. The first 3 weeks have been good with no issues ... until tonight.

Tried placing a call tonight @ 9pm PDT ... no dialtone.
I rebooted (disconnect power) the OOMA hub ... no change.
I rebooted both my broadband modem + OOMA ... still no joy.

I had my son call in from a cellphone. The line rings, but I cannot hear any voice.

As live support is only available during day shift, I'm wondering if my decision to replace a rock solid land line with OOMA was a wise one.

spyder47
Posts: 3
Joined: Tue Mar 10, 2009 8:33 pm

Re: Cannot call in/out - no dialtone - no evening support

Post by spyder47 » Wed Mar 11, 2009 11:08 am

Seems my issues were related to my Uniden cordless phones. (The base unit was plugged into the back of the OOMA and had worked well since installation. ) After getting through to OOMA support, they advised me to swap phones. After doing so, I found my dialtone had returned.

I reconnected my Uniden cordless phones back on my land line connection and found that they work just fine.

Is there some problem with OOMA and cordless phones?

murphy
Posts: 7261
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Cannot call in/out - no dialtone - no evening support

Post by murphy » Wed Mar 11, 2009 11:15 am

I have not had any problem using cordless phones with ooma. Check the phone cord to make sure the plastic tab is still in place. They break off quite easily and the plug will not stay securely in the jack if the tab is gone.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Cannot call in/out - no dialtone - no evening support

Post by southsound » Wed Mar 11, 2009 11:33 am

If you are using a wireless network and your phones use the 2.4Ghz spectrum, your phone could indeed be causing a problem that could pull your network down. No network = broken ooma experience. I have a Plantronics that does just that. When I replaced it with a Uniden DECT 6.0 phone the problems went away. The ooma is not connected wirelessly, but my DSL modem has a wireless gateway built in so that puts the ooma and the WiFi connections on parity for performance. The DECT 6.0 phones use a 1.9Ghz frequency spectrum that is WiFi friendly.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

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