Can not receive calls

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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georose
Posts: 35
Joined: Tue Mar 10, 2009 1:06 pm

Can not receive calls

Post by georose » Tue Mar 10, 2009 1:12 pm

Hello, I'm new to ooma. It installed easily. One thing I am having an issue with is receiving calls. When I call from my cell, the 1 on ooma flashes red, it sounds (on the cell end) that the line was picked up and hung up. The ooma phone does not ring and the voicemall does not answer. It just sounds somebody picked up and hung up.

dlong
Posts: 100
Joined: Fri Feb 27, 2009 12:52 pm
Location: Sometime a while back, a caveman used it

Re: Can not receive calls

Post by dlong » Tue Mar 10, 2009 1:28 pm

Mine is out too. I believe it is an ooma outage. This is truly concerning. Actually it sucks

I would appreciate if ooma would put a status banner on the top of this forum so that we know what is going on!!!!!!!!!!!!!!

georose
Posts: 35
Joined: Tue Mar 10, 2009 1:06 pm

Re: Can not receive calls

Post by georose » Wed Mar 11, 2009 5:20 am

Still having the same problem. I can only make calls.

georose
Posts: 35
Joined: Tue Mar 10, 2009 1:06 pm

Re: Can not receive calls

Post by georose » Fri Mar 13, 2009 7:31 am

Day 4 and no return email from customer service. It this typical?

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Can not receive calls

Post by WayneDsr » Fri Mar 13, 2009 8:09 am

What you need to do is take some time and call support. You may be on hold for a while, so put some time aside. Once you get someone they will help you with your issue. Email is not the way to go.

Wayne

georose
Posts: 35
Joined: Tue Mar 10, 2009 1:06 pm

Re: Can not receive calls

Post by georose » Fri Mar 13, 2009 9:22 am

Called today, waited 30 minutes on hold and was disconnected. Fun stuff.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Can not receive calls

Post by WayneDsr » Fri Mar 13, 2009 9:27 am

Yeah, I know it's not fun, but they are overloaded just keep trying. Try to call as early as possible. I've called twice and got someone within the first 30 min. Just a matter of luck (maybe you had better not try today :-) )

Wayne

georose
Posts: 35
Joined: Tue Mar 10, 2009 1:06 pm

Re: Can not receive calls

Post by georose » Fri Mar 13, 2009 9:43 am

Problem solved. It was my phone, ooma don't like it. Thanks to murphy for the suggestion.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Can not receive calls

Post by WayneDsr » Fri Mar 13, 2009 9:49 am

Good deal, easy fix.

Wayne

dlong
Posts: 100
Joined: Fri Feb 27, 2009 12:52 pm
Location: Sometime a while back, a caveman used it

Re: Can not receive calls

Post by dlong » Fri Mar 13, 2009 10:53 am

I thought I'd add mine here too. After I got hold of support, seems my line needed to be provisioned. Works after that.

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