Calls go straight to voicemail

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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whitesox33
Posts: 26
Joined: Wed Mar 31, 2010 4:02 pm

Calls go straight to voicemail

Post by whitesox33 » Wed Sep 08, 2010 12:04 pm

I ported my numbers and everything was good. Before I set up a personal greeting with ooma, my incoming calls were working fine on my old answering machine. After I set up the ooma greeting, incoming calls go straight to voice mail and my phone doesn't ring. The voice mails aren't saved on the old answering machine either anymore. Any ideas?

ntoy

Re: Calls go straight to voicemail

Post by ntoy » Wed Sep 08, 2010 12:29 pm

Hello,

If you take a look at your hub, is the envelope button red? Make sure the contrast button on the right is moved towards the "+" sign. If it is, press & hold the envelope button until the light goes out. If it's the scout, repeat the same process.

whitesox33
Posts: 26
Joined: Wed Mar 31, 2010 4:02 pm

Re: Calls go straight to voicemail

Post by whitesox33 » Wed Sep 08, 2010 12:56 pm

Nothing is red on the hub or the scout. :/

whitesox33
Posts: 26
Joined: Wed Mar 31, 2010 4:02 pm

Re: Calls go straight to voicemail

Post by whitesox33 » Wed Sep 08, 2010 1:04 pm

WOW . I feel like a moron. Apparently if you use the other phone attached to the ooma system it doesn't work. My bad...

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