Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#63632 by PTS
Mon Aug 30, 2010 7:46 pm
We've had our Ooma Telo in place and working just fine with no issues since February. That is until last night when callers started having problems.

Sometimes the call rings through OK, sometimes the call goes directly to voice mail, sometimes the caller receives a message, the number you have dialed has been disconnected or is no longer in service, please check the number etc. . .

More frequently than not the caller receives the disconnect message, not good.

Placing outgoing calls is OK.

My configuration:
Linksys CM100 cable modem (Comcast in Santa Barbara County, California) -> Linksys/Cisco WRT610N router -> Telo

Ooma Premier.

I've power cycled my equipment (modem, router, Telo) with no improvement.

Do you have any ideas? Thanks.
#63633 by DTMF
Mon Aug 30, 2010 7:57 pm
Issues with incoming calls could be at the carrier partner that Ooma has your number parked at. Not all customers have the same carrier partner. It would be a good idea to make direct contact with customer support so they can investigate whether your issue is at the partner.
#63635 by PTS
Mon Aug 30, 2010 8:15 pm
I'll call CS tomorrow and report back.

Thanks.

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