Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#61140 by darkfallz
Fri Jul 30, 2010 7:25 pm
people call me and the maximum it rings is two times then cuts them off....there is no reason that i know of that this happens...can i get some advice on this ....ive played with settings etc....two rings ...cuts em off....thanks
#61141 by bw1
Fri Jul 30, 2010 7:39 pm
Did you try changing the "Voicemail pick-up time" on the Voicemail Preferences page on my.ooma?
#61151 by darkfallz
Sat Jul 31, 2010 5:15 am
i tried that every which way and i also but its not a matter of voicemail...the phone simply cuts people calling off at two rings...not to voicemail. tried resetting etc but nothing seems to work.
#61183 by gjferg
Sat Jul 31, 2010 12:56 pm
My ooma just started doing the same thing. I don't know if it started today or yesterday, but I just noticed it today and confirmed it by calling my ooma # with my cell phone...two rings and that's it, no voicemail, no nothing. I tried rebooting my telo with no help.
#61190 by darkfallz
Sat Jul 31, 2010 1:45 pm
this is a problem for people trying to call....mmm...could an administrator of this forum look into this for us i hope ... sorry its happening to you ..but at the same time ...nice to know that im not the only one...
#61191 by lbmofo
Sat Jul 31, 2010 1:56 pm
Try customer support.

1-888-711-6662
Monday-Friday 7am-7pm Pacific
Saturday-Sunday 8am to 5pm Pacific
#61329 by rooflady
Mon Aug 02, 2010 1:39 pm
I have the same problem. It has happened before and I thought it was fixed. Now it's doing it again. I get a call, it rings once then goes dead. Caller ID tells me who it is so I call back. Caller tells me it rings twice on their end then goes dead. I reported this to Support, and thought it was fixed. It started again last week. I sure hope it gets fixed properly and soon.
#61345 by gjferg
Mon Aug 02, 2010 3:24 pm
Well, mine seems to be working fine now. It lasted only one day and it seemed to fix itself...at least so far.

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