Only solution with this setup is to leave iPhone on all the time.
I just ordered an external battery pack for the iPhone.
Hope this helps anyone else with this setup.
I'm a premier subscriber with two lines. Multiring is only enabled on my primary number. I use my Ooma for the voicemail number for the cell phone so that when someone calls it rings the cell phone and if unreachable, busy, or no answer then the call diverts to my Ooma number, Ooma rings and goes to voicemail after x number or rings/seconds. So it takes a while to get to voicemail and it takes a while if I'm home and someone calls my cell number which I don't answer so it will go to my Ooma number (on the no answer condition). It works but ONLY if I have my cell phone ON. Normally the cell phone is on all the time anyway, I have it charging when I'm home and I have a charger and extra batteries in the car. Batteries for my phone are only like $3.50 on Amazon so it's really more of a nuisance than it is a problem.
The real problem was figuring out why Ooma would only ring once and go straight to voicemail, it took a couple of weeks to finally figure out that if my cell phone was off then that would happen. I'd really like to see this fixed so I can turn my cell phone off when I don't need it and calls to the cell phone would go straight to Ooma (cell phone "unavailable" condition). In the meanwhile I've told everyone to just let the phone keep ringing and eventually they'll either get me at home or it will go to voicemail. It's very handy to have both my primary and cell number ring when anyone calls when I'm not home. It's also very handy to have the voicemail the same for all the numbers, I have it programmed into my cell phone to call my primary number and put the key presses in to go to voicemail automatically so I can pick up voicemail on calls I missed while driving or otherwise unable to answer.
So, being as this only happens when the Ooma system is unable to multiring my cell phone because it's off and it doesn't happen when someone calls the cell phone when it's off, it's pretty much got to be a bug in the Ooma system. Multiring should just ring whatever is available and then go to voice mail after the set time or number of rings elapses.
That is the main side effect of NOT checking the "Require key press before answering forwarded calls" box on the call forwarding page. And AFAIK the main reason we didn't originally have the option to turn off the requirement to press 1 to answer a multi-ring call.CloaknDagr wrote:I have the same problem, if someone calls my Ooma number and the cell phone is off then my Ooma rings once and goes straigt to voicemal. ... I'd really like to see this fixed so I can turn my cell phone off when I don't need it ...
If you check that box, then even if your phone is off (or in a no reception zone) than although the cell carrier may still pick up the phone immediately, without the requisite "1" key press Ooma will not treat the call as answered. Thus it continues to ring on your Ooma device.
The flip side of this is when the "1" is required, it can be very hard to answer the phone and press the "1" in time. This is particularly true of smartphones without a dedicated number pad where you can quickly tap the "1". This is also true of answering via bluetooth.
So the choice is yours: require the "1" and be able to take calls when the cell phone is off or out of range, or do not require it and be able to answer calls easier when the cell phone is on and has reception.
A nice compromise would be to be able to speak the "1" (or some other phrase) instead of requiring a keypress. That would make it simpler on a call answered via Bluetooth or if you have a phone where it is time consuming to bring up an onscreen keypad and tap the "1". But that is not an option at this point.
A voice command would be great. Another option is a way to forward calls without having to log into the website. If I could just pick up an Ooma connected handset at home, get a dial tone and push *123 (or whatever) to toggle call forwarding on and off, which could also be entered into a speed dial to make it even easier. I think that's a lot less expensive and a lot less trouble than trying to do a voice command, most telephone systems have something similar for call forwarding. I would still like unanswered calls to go to Ooma voicemail when this was functioning. If I have to log on the website, turn on multiring/call forwarding, etc. then I might as well leave the cell phone on.
Thanks for your response, I appreciate it. I really love my Ooma and this is the only thing I've found that's really an issue since I got it almost 2 years ago (I think). It's not all that bad, the really bad thing was trying to find out why my Ooma went straight to voicemail after one ring. Now that I know what's causing it I'm not missing calls anymore.
Since then it's been working flawlessly with the exception of this one ring issue when you have multi-ring enabled and uncheck the box for requiring a key press to answer. I finally noticed that everything worked fine when I forgot to shut off my cell phone, and I came into the forum to see if there was something I could do to fix that, which it turns out there isn't. At least not yet.
Ooma has saved me over $1500 in MONTHLY phone bills NOT including savings on long distance since I got my hub and scout. I'm very happy with that. I realize you're probably a bit frustrated but the support people are very helpful and eventually either they or someone in the forum will be able to point you in the right direction. Of course if you want to go back to monthly phone bills then that's your call.