Downloading Voicemail with Basic Service

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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rbwar24
Posts: 4
Joined: Mon Apr 05, 2010 5:45 am

Downloading Voicemail with Basic Service

Post by rbwar24 » Thu May 06, 2010 3:29 am

Is this included with the basic service?

hpepper
Posts: 752
Joined: Mon Apr 27, 2009 10:29 am
Location: Columbus, Ohio

Re: Downloading Voicemail with Basic Service

Post by hpepper » Thu May 06, 2010 4:18 am

No - only voicemail alerts via email. But, you can listen to voicemails on my.ooma.com with Basic service.

sfhub
Posts: 348
Joined: Fri Jan 22, 2010 6:22 am

Re: Downloading Voicemail with Basic Service

Post by sfhub » Thu May 06, 2010 10:07 am

Not sure if you meant automatically "forwarding" voicemail by email or downloading voicemail to your computer.

The former is a premier featuer. For the latter, in my.ooma.com, for the voicemail entry, see if there is an Ooma symbol at the end of the row. If so click on it to get the popup menu and there should be a download option to get the file to your computer.

ntoy

Re: Downloading Voicemail with Basic Service

Post by ntoy » Thu May 06, 2010 10:25 am

Hello,

For basic & core accounts logged into My Ooma, you have the option to download vmails to your computer.

rbwar24
Posts: 4
Joined: Mon Apr 05, 2010 5:45 am

Re: Downloading Voicemail with Basic Service

Post by rbwar24 » Thu May 06, 2010 2:00 pm

Thank you ntoy. That was what I was wondering.

ntmartin
Posts: 5
Joined: Wed Feb 18, 2009 7:31 am

Re: Downloading Voicemail with Basic Service

Post by ntmartin » Thu May 20, 2010 5:08 pm

Actually forwarded voicemail to email WAS included... i've been getting it since I got my ooma Core/Scout (2 yrs ago). That is until I unsuspectingly went into my options just now and clicked on the options for forwarding notifications... and POOF!! the option disappeared... Would have been nice to know that a single click was going to be a "Good Bye" to voicemail forwarding!!!

I'm a little irritated I didn't get a little heads up... not right.

sfhub
Posts: 348
Joined: Fri Jan 22, 2010 6:22 am

Re: Downloading Voicemail with Basic Service

Post by sfhub » Thu May 20, 2010 5:59 pm

It was not "included" in the core service plan. Forwarding voicemail was always clearly listed as a Premier feature.

That you had it, sounds more like a bug, with Premier features not expiring properly at the end of the trial, which got closed.

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lbmofo
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Re: Downloading Voicemail with Basic Service

Post by lbmofo » Thu May 20, 2010 6:11 pm

That's correct. This video is a good reference (see the bundled features part); they just talk about notification.

http://www.live.ooma.webcollage.net/ser ... ormat=html
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