There's a fax machine connected to the hub and the number associated with the hub works just fine - I can place calls and receive on that line.
My home phone is connected to the scout and has worked fine for months. But, today if anyone tries to call that number they receive the message, "you have reached a non-working number" and it disconnects.
I can call out on that line and the number that shows up on the caller ID on my cell phone is the "non-working" number.
I've powered down the hub and the scout and let them re-boot but I still have the same problem.
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
I called support and he tried a number of things trying to get it to work but I still have the same problem.
If you call from an ooma device (like he did) it works fine, but when he called from a landline he got the same message everyone else is getting, "line not in service or disconnected".
The support guy thinks the problem is somewhere in the ooma network and opened a ticket on it.
That's all fine and good but I need to receive calls so I'm hoping ooma gets it fixed ASAP. I tried forwarding any call coming into that line to my cell but that doesn't work.
I have no idea what ooma did. I was out and called home and got through.
I do have a few missed calls from the 408 area code (San Jose area) which I guess was ooma checking the number.
If i hear from them on the cause of the problem I'll let you know.
Yes, I can get calls now but (there's always a but) something isn't right.
When I log into my ooma using the main number for the account (I have premier) and go to phone numbers I only see the other phone number. All of the settings are the same as I set them for the second number (I use the main line for a fax so I don't bother with most of the settings).
If I log off and log on using the second number everything looks the same as it did for the main number. It also only shows the second phone number.
I used to have the second number associated with the scout and the main number shared with the fax connected directly to the hub. Now the scout doesn't even show up in my ooma.
I suppose I'll try support again but I'll have a stiff drink and some aspirin first.