Core user can't call out

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kianna13
Posts: 2
Joined: Thu Apr 29, 2010 2:53 pm

Core user can't call out

Post by kianna13 » Thu Apr 29, 2010 2:57 pm

I have been a happy Core account user for over a year, but today I'm getting a message "your prepaid account balance is 0; please log in to the ooma lounge at ooma.com to add money to your prepaid account." Since I'm not a Premier user, I am puzzled, and a little frustrated that I suddenly can't use the phone. The calls are within the country, not international. Any ideas?

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Core user can't call out

Post by Groundhound » Thu Apr 29, 2010 3:06 pm

Sounds like a call to CS is necessary.

ntoy

Re: Core user can't call out

Post by ntoy » Thu Apr 29, 2010 4:09 pm

Hello,

Numbers in (250) are for British Columbia which requires prepaid minutes.

kianna13
Posts: 2
Joined: Thu Apr 29, 2010 2:53 pm

Re: Core user can't call out

Post by kianna13 » Thu Apr 29, 2010 6:00 pm

Thanks Troy! The person whose call I was returning is located in CA; I didn't realize his number was from BC. So, my mistake. I've purchased some minutes so I can call him back. :D

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Core user can't call out

Post by southsound » Thu Apr 29, 2010 10:30 pm

kianna13 wrote:Thanks Troy! The person whose call I was returning is located in CA; I didn't realize his number was from BC. So, my mistake. I've purchased some minutes so I can call him back. :D
That is actually ntoy - Norman Toy. He's one of the ooma super techs who frequents the board from time to time. Nice fellow - very helpful!
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

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