Call Screening

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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PTS
Posts: 48
Joined: Tue Mar 02, 2010 1:51 pm

Call Screening

Post by PTS » Fri Mar 12, 2010 2:18 pm

After checking the Enable Call Screening checkbox in the Voice Mail Preferences tab of the Preferences options section I click the Save button.

The page displays, Voicemail settings successfully saved - Good.

But after I log out and log back in again - the Enable Call Screening checkbox is not checked.

What is going on?

Customer Since: 2/24/10 (Ported from Verizon 3/12/10)
Service: Premier
Internet: Comcast 55 Mbps/10 Mbps
Setup: Motorola SB6121 -> Netgear WNDR4000 -> Ooma Telo
Phone: Panasonic Dect 6.0 - 3 Cordless handsets (KX-TG6412M)
Status: Very Happy

ktinca
Posts: 44
Joined: Wed Feb 24, 2010 9:49 pm
Location: SoCal - San Gabriel Valley

Re: Call Screening

Post by ktinca » Fri Mar 12, 2010 3:16 pm

I have an open ticket for that problem.

If you test, Call Screening is actually working, even though it doesn't show up on the web page.
Service/Equipment: Ooma Core / Hub & Scout installed February 2010.
Internet: Charter ISP 10Mbs/1Mbs
Port request: 2/21/2010
Port completed: 3/9/2010

PTS
Posts: 48
Joined: Tue Mar 02, 2010 1:51 pm

Re: Call Screening

Post by PTS » Fri Mar 12, 2010 3:46 pm

Ok, thanks for the confirmation.

Customer Since: 2/24/10 (Ported from Verizon 3/12/10)
Service: Premier
Internet: Comcast 55 Mbps/10 Mbps
Setup: Motorola SB6121 -> Netgear WNDR4000 -> Ooma Telo
Phone: Panasonic Dect 6.0 - 3 Cordless handsets (KX-TG6412M)
Status: Very Happy

kruegs
Posts: 45
Joined: Sun Jan 31, 2010 8:01 pm

Re: Call Screening

Post by kruegs » Fri Mar 12, 2010 6:07 pm

Definitely good to know... this is for sure a bug, as I noticed the same thing.

Jerry
Posts: 1
Joined: Thu Jan 21, 2010 5:42 pm

Re: Call Screening

Post by Jerry » Mon Mar 22, 2010 3:29 pm

I am having the same problem. I have not been able to screen calls today after I check Enable Call Screening, save, and log out. When I log in, Enable Call Screening is not checked, although calls do go to voicemail.

PTS
Posts: 48
Joined: Tue Mar 02, 2010 1:51 pm

Re: Call Screening

Post by PTS » Wed Mar 31, 2010 12:54 pm

This is fixed today.

Customer Since: 2/24/10 (Ported from Verizon 3/12/10)
Service: Premier
Internet: Comcast 55 Mbps/10 Mbps
Setup: Motorola SB6121 -> Netgear WNDR4000 -> Ooma Telo
Phone: Panasonic Dect 6.0 - 3 Cordless handsets (KX-TG6412M)
Status: Very Happy

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