Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#49302 by Steelspecialist
Wed Mar 03, 2010 12:21 pm
I have noticed no matter who I am trying to call be it At&t, Pizza hut, or even Ooma support when it says press 1, 3 ,9 etc.. No matter how many times I hit it, mash it, hold it down a number key it seems to not go thru and just repeats until it goes to default customer service or hangs up on me. Does anyone know how to fix this?
#49303 by murphy
Wed Mar 03, 2010 12:28 pm
Ooma only supports tone dialing. Pulse dialing will not work. Make sure that your phone is set for tone dialing.
#49308 by Steelspecialist
Wed Mar 03, 2010 12:38 pm
I have tried with 3 diffrent phones now. (only 2 diffrent styles though) and although both are on Tone. It still will not accept when I try to hit keys during a call.

I dial fine, there is no issue there. Just when I am trying to say dial an extention.
#49310 by southsound
Wed Mar 03, 2010 12:41 pm
The automatic attendant at ooma's support number is really oldschool technology and frankly, lame. It will not accept tones while the lady is speaking. Wait until she is done and I'll bet it will accept your tones just fine.
#49532 by dplang
Thu Mar 04, 2010 10:23 pm
I am experiencing this as well. I've tried a couple different services : conferenc line, support number and v-mail. I can tone dial to them; however, I cannot select prompts by dialing. Just started today and I thought it might be something with the cable internet service just installed tonight. I plan to call OOMA in the morning.
#49581 by sfhub
Fri Mar 05, 2010 9:25 am
Just a point of reference but DTMF works for me with the service I just tested.

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