Cannot make international calls, but can recieve them

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Chali
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Joined: Thu Feb 11, 2010 1:20 pm

Cannot make international calls, but can recieve them

Post by Chali » Thu Feb 11, 2010 1:25 pm

I just bought the Ooma Hub today and purchased the international bundle ($4.99/mo). I am using a D-link WIR-655 wireless router with a comcast subscription.

I seen the other threads about how an ATT router needed the firewall settings to be reset/disabled. I tried adding my Ooma to my DMZ on my d link router, and i opened the UDP and TCP ports on it as well.

I still cannot make international calls, I basically hear how many minutes i have, and it starts to ring, shortly afterwards it says "Calls cannot be made at this time" and i am disconnected. However, my family in Colombia can call me perfectly fine.

Can anyone help me with this?

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Cannot make international calls, but can recieve them

Post by Groundhound » Thu Feb 11, 2010 2:02 pm

I thought I read earlier that the International bundle was for paid Premier subscribers and was not available on the free Premier trial - perhaps this is the issue if you have not yet paid for Premier. You would need to call customer service to confirm this.

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Chali
Posts: 3
Joined: Thu Feb 11, 2010 1:20 pm

Re: Cannot make international calls, but can recieve them

Post by Chali » Thu Feb 11, 2010 2:08 pm

Groundhound wrote:I thought I read earlier that the International bundle was for paid Premier subscribers and was not available on the free Premier trial - perhaps this is the issue if you have not yet paid for Premier. You would need to call customer service to confirm this.
i did purchase a premier subscription

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Cannot make international calls, but can recieve them

Post by Groundhound » Thu Feb 11, 2010 2:31 pm

Sounds like you'll need to call customer service to fix the problem.

amoney
Posts: 586
Joined: Tue Dec 22, 2009 9:43 pm

Re: Cannot make international calls, but can recieve them

Post by amoney » Thu Feb 11, 2010 4:45 pm

If you can make regular local/long distance calls, then its not a firewall issue.

There are lots of issues regarding international calls, give your info to Ooma.
Comcast > Telo > WRT54G

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Chali
Posts: 3
Joined: Thu Feb 11, 2010 1:20 pm

Re: Cannot make international calls, but can recieve them

Post by Chali » Thu Feb 11, 2010 10:04 pm

Well I called customer service, and they said the problem "could" be that since i just bought the membership and everything, that it hasnt gone through the system yet. So they told me to wait a day and see. Guess i just have to be patient. :D

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