Unable to play voicemail online

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
hshepardjr
Posts: 4
Joined: Wed Jan 06, 2010 7:34 pm

Unable to play voicemail online

Post by hshepardjr » Fri Jan 29, 2010 10:17 pm

I am having problems playing my voicemail online. When I select the message to play and click play, I get the "loading" display and the message doesn't play. Does anyone know the cause? Volume is high on the computer and Ooma online.
Thanks

murphy
Posts: 7261
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Unable to play voicemail online

Post by murphy » Sat Jan 30, 2010 3:52 am

Do you have the latest version of Flash installed?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

hshepardjr
Posts: 4
Joined: Wed Jan 06, 2010 7:34 pm

Re: Unable to play voicemail online

Post by hshepardjr » Sat Jan 30, 2010 6:03 am

Yes, I just reinstalled the Flash of IE8 and Chrome. No luck.

Potts
Posts: 84
Joined: Wed Dec 30, 2009 6:42 pm

Re: Unable to play voicemail online

Post by Potts » Sat Jan 30, 2010 6:13 am

I believe you need Adobe Flash Player 10 http://get.adobe.com/flashplayer/
Setup Dec. 2009. Cable Modem, (Hub and Scout purchase Amazon.Com) Router (Linksys WRT5465S2) Ooma Premier.

amoney
Posts: 586
Joined: Tue Dec 22, 2009 9:43 pm

Re: Unable to play voicemail online

Post by amoney » Sat Jan 30, 2010 7:06 am

Comcast > Telo > WRT54G

mhowie
Posts: 74
Joined: Sat May 09, 2009 9:20 am

Re: Unable to play voicemail online

Post by mhowie » Sat Jan 30, 2010 7:45 am

Potts wrote:I believe you need Adobe Flash Player 10 http://get.adobe.com/flashplayer/
That is not the limitation... I am running the latest version and have the reported problem/bug.
--Howie

amoney
Posts: 586
Joined: Tue Dec 22, 2009 9:43 pm

Re: Unable to play voicemail online

Post by amoney » Sat Jan 30, 2010 8:17 am

I indicated in the other thread that when I tried to download the file I recieved Ooma error page, thus if you can not download the source file, the player is not going to play either.
Comcast > Telo > WRT54G

gace
Posts: 3
Joined: Thu Sep 24, 2009 4:44 pm

Re: Unable to play voicemail online

Post by gace » Sat Jan 30, 2010 9:22 am

I too have this problem tried to play voicemails from two different computers one with IE7 the other with IE8 and the latest Firefox. Like the others on the post it states that its loading but doesn’t play the voicemail. Any Ideas?

Potts
Posts: 84
Joined: Wed Dec 30, 2009 6:42 pm

Re: Unable to play voicemail online

Post by Potts » Sat Jan 30, 2010 9:26 am

I just tested mine and it working fine. I use Win7, IE8
Setup Dec. 2009. Cable Modem, (Hub and Scout purchase Amazon.Com) Router (Linksys WRT5465S2) Ooma Premier.

gace
Posts: 3
Joined: Thu Sep 24, 2009 4:44 pm

Re: Unable to play voicemail online

Post by gace » Sat Jan 30, 2010 9:34 am

One of my computers is Win 7 and IE8, I also tried Firefox on Win 7, and the other is Win XP and IE7. Both computers have the latest OS patches and Adobe Flash.

Post Reply