Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#41548 by puzzledjim
Tue Jan 12, 2010 5:04 pm
Been waiting well over 24 hours for ooma tech. support to call back on this problem, is this common practice for this company? Only have a 30 day money back guarantee......
#41580 by puzzledjim
Tue Jan 12, 2010 7:31 pm
still waiting 33 hrs now, customer support is disappointing :( , but something new has changed, it has gone from a blue tab with the ooma dial tone to a flashing red and a regular dial tone....things are looking up.
#41883 by bw1
Thu Jan 14, 2010 11:06 am
puzzledjim wrote:still waiting 33 hrs now, customer support is disappointing :( , but something new has changed, it has gone from a blue tab with the ooma dial tone to a flashing red and a regular dial tone....things are looking up.


That just means the Hub is no longer connected to Ooma's servers and your regular dialtone is being supplied by your landline phone service provider that's connected through the wall port on your Hub.
#41886 by ntoy
Thu Jan 14, 2010 11:16 am
Hello,

Are you able to receive & make calls now. Your account now shows nonlandline(number from Ooma)?
#41927 by puzzledjim
Thu Jan 14, 2010 4:55 pm
Yes my ooma now works thanks to a support person there he was very helpful and did not hand me off, kept in touch until problem solved.

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