Can't receive phone calls.

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
puzzledjim
Posts: 8
Joined: Sun Jan 10, 2010 2:30 pm

Re: Can't receive phone calls.

Post by puzzledjim » Tue Jan 12, 2010 5:04 pm

Been waiting well over 24 hours for ooma tech. support to call back on this problem, is this common practice for this company? Only have a 30 day money back guarantee......

puzzledjim
Posts: 8
Joined: Sun Jan 10, 2010 2:30 pm

Re: Can't receive phone calls.

Post by puzzledjim » Tue Jan 12, 2010 7:31 pm

still waiting 33 hrs now, customer support is disappointing :( , but something new has changed, it has gone from a blue tab with the ooma dial tone to a flashing red and a regular dial tone....things are looking up.

User avatar
bw1
Posts: 1781
Joined: Wed Mar 18, 2009 9:06 am
Location: MI

Re: Can't receive phone calls.

Post by bw1 » Thu Jan 14, 2010 11:06 am

puzzledjim wrote:still waiting 33 hrs now, customer support is disappointing :( , but something new has changed, it has gone from a blue tab with the ooma dial tone to a flashing red and a regular dial tone....things are looking up.
That just means the Hub is no longer connected to Ooma's servers and your regular dialtone is being supplied by your landline phone service provider that's connected through the wall port on your Hub.

ntoy

Re: Can't receive phone calls.

Post by ntoy » Thu Jan 14, 2010 11:16 am

Hello,

Are you able to receive & make calls now. Your account now shows nonlandline(number from Ooma)?

puzzledjim
Posts: 8
Joined: Sun Jan 10, 2010 2:30 pm

Re: Can't receive phone calls.

Post by puzzledjim » Thu Jan 14, 2010 4:55 pm

Yes my ooma now works thanks to a support person there he was very helpful and did not hand me off, kept in touch until problem solved.

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