The best way to contact support is via the phone.rschoonh wrote:Thanks, Murphy -- is there a forum they do monitor, or is their only customer support done through tickets?
Monday-Friday 8am-6pm PST
Saturday-Sunday 8am to 5pm PST
I have my ooma connected directly to my cable modem (no router), so no firewall would affect the outgoing calls.adfus wrote:See the topic "Outgoing Calls Issue Solved"
Raxxal has found a solution.
Also, most of the time outgoing calls work, it just randomly won't ring, and they can hear me, but I can't hear them. It has been confirmed by ooma tier-3 support to be a carrier issue, so I believe that post is referring to a different problem.
Unfortunately, no solution for the random no ringback/outgoing voice, just yet..
When I tried calling my home phone (# ported to ooma from Embarq) from my work (they also use Embarq) I got a fast-busy signal. The call did not ring, and it did not go to voicemail. It also didn't show up in my log. I tried calling from my cell phone (Verizon), and it worked.
All the numbers affected in my call-log are on Embarq (the same company I ported my number from). This doesn't happen all the time, only randomly. Outgoing calls do not work, and now incoming calls get a fast busy. It will come and go away, sometimes it works, sometimes not.
Here is what Norm replied when I sent him an updated log:
I'll let you know what he says. In the meantime, I would recommend everyone open a ticket, keep a log of your problem calls (incoming and outgoing), and look up what company each number is from by using: http://www.fonefinder.net (all my problem calls are on Embarq)."Thanks for sending additional details. If I recall, our team mentioned to me awhile back that Embarq is a small telco. To me it sounds like it could be a routing issue or bad switch? I’ve pinged our carriers for an update. I keep you posted."
No one who is on Vonage will be able to call you until your number is deleted from their database.
The same may be true for Embarq.
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Any assistance would be greatly appreciated.
I did some troubleshooting and I don't think it has to do with the internet connection as I receive a dial tone when dialing out. Immdiately after dialing, I hear no ringing, but the other person can answer and talk, but no voice is coming through the handset. As I said, they can hear me, but I can't hear them on my end.