mikemac wrote:I have the exact same problem, except on an ooma hub. Here's what I've diagnosed:
Randomly when I make phone calls, I can hear the dialtone, but it does not ring, and I can't hear the other person. They can hear me, and it shows up in my call log. I will try again and again, but it simply won't work. I reset the modem/router/ooma, and the problem persists. The last time this happened (Jan 2, 10AM), I tried calling 2 different numbers, both had the same problem over and over, then I tried calling my cell phone, and it worked, but when I tried calling the other two numbers again, I had the same problem. After waiting a couple of hours, I tried the 2 problem numbers again, and it worked - so this problem is intermittent.
The only connection I could find between the numbers from Jan 2 was they are from a company called Fidelity Communications, the same local phone company that I ported my number from. When I called my cell phone it was on Verizon and successful - could just be a coincidence.
I called ooma tech support, and opened a ticket. Reset everything, changed my configuration, and told him he probably needed to check with the engineers. I spent about 30 min explaining the situation (you guys know how that goes), and when I asked him to read back the ticket he created, all he put was "Customer has problem making calls." Great, thats a big help for the engineers!
Bobby or Dennis, we could sure use your help (I can msg you exact dates and phone #'s), this seems to be a problem with the telco side - my ticket # is CS26069.
I'll keep watching the forums, and keep you guys updated if I get a reply from the engineers..
I just got an e-mail from ooma technical support regarding my issue:
Thank you for contacting ooma Customer Support.
The quality of service feature can prioritize your network for voice quality. Instructions to do this can be found on our web site under the support section by searching for quality of service.
If you have further questions, please check our forums or contact support.
Regards,
maloida estores
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This, is no way, can resolve my problem. It was simply a cut-and-paste response, with no research of the problem. I said in my e-mail/phone call that I have QOS turned on, and that I have tried several different configurations (modem --> ooma --> router, modem --> router --> ooma), all of which have this problem.
Please, Dennis or Bobby, help us out with this problem. It definitely looks like a telco issue, since it happens on both the Hub and Telo units. This problem has happened since my original post, at 9:41AM on Jan 9 (in my call log) - I have been keeping a log of problem calls, and this problem isn't going away. Please have your engineers look at the issue and get back with us with their results.
Thanks!