How many digits are you dialing?surf-meister wrote:I have a similar problem, when i make a call, all I get is a busy signal no matter which number I call including Ooma support. Any ideas?
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
mikemac wrote:I have the exact same problem, except on an ooma hub. Here's what I've diagnosed:
Randomly when I make phone calls, I can hear the dialtone, but it does not ring, and I can't hear the other person. They can hear me, and it shows up in my call log. I will try again and again, but it simply won't work. I reset the modem/router/ooma, and the problem persists. The last time this happened (Jan 2, 10AM), I tried calling 2 different numbers, both had the same problem over and over, then I tried calling my cell phone, and it worked, but when I tried calling the other two numbers again, I had the same problem. After waiting a couple of hours, I tried the 2 problem numbers again, and it worked - so this problem is intermittent.
The only connection I could find between the numbers from Jan 2 was they are from a company called Fidelity Communications, the same local phone company that I ported my number from. When I called my cell phone it was on Verizon and successful - could just be a coincidence.
I called ooma tech support, and opened a ticket. Reset everything, changed my configuration, and told him he probably needed to check with the engineers. I spent about 30 min explaining the situation (you guys know how that goes), and when I asked him to read back the ticket he created, all he put was "Customer has problem making calls." Great, thats a big help for the engineers!
Bobby or Dennis, we could sure use your help (I can msg you exact dates and phone #'s), this seems to be a problem with the telco side - my ticket # is CS26069.
I'll keep watching the forums, and keep you guys updated if I get a reply from the engineers..
I just got an e-mail from ooma technical support regarding my issue:
This, is no way, can resolve my problem. It was simply a cut-and-paste response, with no research of the problem. I said in my e-mail/phone call that I have QOS turned on, and that I have tried several different configurations (modem --> ooma --> router, modem --> router --> ooma), all of which have this problem.Thank you for contacting ooma Customer Support.
The quality of service feature can prioritize your network for voice quality. Instructions to do this can be found on our web site under the support section by searching for quality of service.
If you have further questions, please check our forums or contact support.
------ Please do not remove your unique tracking number! ------
Please, Dennis or Bobby, help us out with this problem. It definitely looks like a telco issue, since it happens on both the Hub and Telo units. This problem has happened since my original post, at 9:41AM on Jan 9 (in my call log) - I have been keeping a log of problem calls, and this problem isn't going away. Please have your engineers look at the issue and get back with us with their results.
I am having the exact same problem and I just installed the ooma telo last Thursday. I hope that someone figures out what is wrong too. I have talked to support 2 days ago and have not heard back yet. If I hear an answer, i will certainly post it here.
Thanks ntoy, Bobby, and Dennis - you all are such a great help, and really make ooma a great service!ntoy wrote:Hello mikemac,
We opened a ticket with our carriers for the no ringback issue.
Today, I tried to call a number at 6:40PM (in my call log), and instead of no ringing, I got a busy signal, but the other person could hear me on the line!
I called back repeatedly, and the same issue. I then tried calling a different number, and it worked.
It looks like others in this topic have had the same issue - both no ring, and busy signal.
AT&T set up my network and they don't know what they are doing because my network printers don't work either and they have never heard of Ooma. I think it's a conflict issue with the new router/hub combo with Uverse. Ooma and At&T do not know what they are doing so that answers are going to happen here.
UPDATED 1-24-10 ---- I called AT&T and had them disable the 2wire router and I plugged my dlink dr-655 router into one of the 2wire eithernet ports. I then configured my dlink router for my home network and could finally get my network printer to work. I went into http://setup.ooma.com and changed the Quality of Service in the advanced tab. I changed the upstream kpbs from 374 to 1200 and the download kpbs to 10000. My speed test results on speakeasy were upstream 1440 and download 11700. I also went to the network tab and added the uverse routers IP address in the static IP address field. My phone has worked for the first time all day today and I will continue to monitor it. I do not know what exactly fixed the issue out of the steps above.